Trade in your phone online or in store


  1. Shop for a new phone or upgrade to a new one in My Account.
  2. Access our online trade-in portal to get an estimated value for your old phone and submit an online trade-in request.
  3. After you’ve submitted an online trade-in request, send us your old phone. A payment (in the form of a bill credit) for the trade-in value will be applied to your Virgin Plus account.

Heads up: an online trade-in request must be first submitted before you ship your old phone to us.


In store: 

Trade in your phone at your participating Virgin Plus store and use the credit to lower your monthly device payment or purchase accessories. Find a store