Trade in your phone online or in store
Online:
- Shop for a new phone or upgrade to a new one in My Account.
- Access our online trade-in portal to get an estimated value for your old phone and submit an online trade-in request.
- After you’ve submitted an online trade-in request, send us your old phone. A payment (in the form of a bill credit) for the trade-in value will be applied to your Virgin Plus account.
Heads up: an online trade-in request must be first submitted before you ship your old phone to us.
In store:
Trade in your phone at your participating Virgin Plus store and use the credit to lower your monthly device payment or purchase accessories. Find a store
Guaranteed Trade in:
- Eligible devices include iPhone 16, iPhone 16 Pro, iPhone 16 Plus, and iPhone 16 Pro Max. Excludes iPhone 16e and Certified Pre-loved iPhones.
- Offer available from May 9 to May 28, 2025, with new activations or hardware upgrades.
- Must trade in an iPhone 13 Pro Max device to be eligible for the full $600 credit.