Use our tool below to get a rough estimate for how much your device is worth.
In store: trade in your device and use the credit to lower your monthly device payment or purchase accessories. Find a store
Online: Once you have purchased a new phone or completed a hardware upgrade online, you can also trade in your old device online. A payment (in the form of a bill credit) will be applied to your Virgin Plus account. Shop for phones or log in to My Account
Heads up: The below tool provides a preliminary estimate for your device. To determine the final trade-in value, visit a Virgin Plus store or submit an online trade-in request.
The Virgin Plus Trade-in program allows you to save when you trade in your old phone. You will receive a trade-in certificate for an amount equal to the verified value of your device, based on its make, model and condition. A payment (in the form of a bill credit) will be applied to your Virgin Plus account within 2–3 billing cycles.
Yes. Before mailing us your old phone, please disable all security features, PINs, swipe and security codes; back up your personal information; remove memory cards; deactivate accounts (i.e. Find My iPhone, Google Activation Lock, Samsung Find My Mobile, Mobile Device Management, etc.); reset your phone; and fully charge the battery.
Please ensure that you have completed an online trade-in request before shipping your phone to us for the final evaluation, using the prepaid shipping label provided. A copy of the shipping label will also be emailed to you once the online request is submitted.