Internet Explorer is no longer being supported.

Heads up: Internet Explorer is retiring on June 15, 2022. For a better browsing experience and to properly view all of the features on our website, please use a more recent Internet browser.

X
X

Ok
X

Warning Msg Title

Warning Msg Content

Ok

Protect your bundle of joy.

When you buy a new or Certified Pre-loved device, it comes with limited 12-month warranty for manufacturer's defects and malfunctions.* SmartCare plans extend your device's warranty and let you relax, knowing you won’t have to pay for the full replacement value of your device if something happens.

Here are the levels of protection for the type of device you've got:

12-MONTH LIMITED WARRANTY* BASIC PHONES SMARTPHONES HOT
SMARTPHONES
THE HOTTEST
SMARTPHONES
Price Per Month - $12/mo. $13/mo.

Basic devices

$15/mo. $16/mo.

Select smartphones, select tablets

$18/mo. $19/mo.

Premium smartphones & premium tablets

$21/mo. $22/mo.

Select premium smartphones & select premium tablets

Manufacturer Defects
within 12 months
YES Covered by 12-month limited warranty
Manufacturer Defects
beyond 12 months
- YES YES YES YES
Liquid Damage - YES YES YES YES
Physical Damage - YES YES YES YES
Lost or Stolen - YES YES YES YES
Power Surge - YES YES YES YES
Normal wear & tear - YES YES YES YES
REPLACEMENT FEES
REPLACEMENT DEDUCTABLE
- Up to $150 Up to $299 Up to $399 Up to $599
NUMBER OF REPLACEMENTS
NUMBER OF CLAIMS
- 2 maximum 2 maximum 2 maximum 2 maximum

This brochure contains a summary of information regarding the insurance coverage provided under the SmartCare plan.

This brochure contains a summary of information regarding the coverage provided under the SmartCare plan.

This brochure contains a summary of information regarding the coverage provided under the SmartCare plan.

This brochure contains a summary of information regarding the coverage provided under the SmartCare plan.

Good to know:

Please read the full insurance policy carefully to determine your rights, duties and what is and is not covered. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the policy.

Please read the full insurance policy carefully to determine your rights, duties and what is and is not covered. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the policy.

Please read the Smart Care terms and conditions provided with your Virgin service agreement for full details of your coverage and obligations including fees and coverage exclusions. These are the contract terms that govern our services and your enrollment in the plan.

Got questions about SmartCare? We can help.

  • What devices are eligible for SmartCare and what is its replacement fee?
  • How do I request service?
  • What happens if I don't hook up SmartCare?
  • What if I want to cancel my SmartCare plan?