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1-855-238-6847
Monday to Sunday: 7am - midnight (Local time)
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
HEAD IN-STORE.
We’ve got you covered coast to coast. Find your closest Virgin Plus store or retail partner.
Find a store
OTHER WAYS TO SHOP.
CALL TO ORDER
1-888-889-9219
Monday to Sunday: 7am - midnight (Local time)
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
HEAD IN-STORE.
We’ve got you covered coast to coast. Find your closest Virgin Plus store or retail partner.
Find a storeOTHER WAYS TO SHOP.
Mobility: 1-855-238-6847
Monday to Sunday: 7am - midnight (Local time)
Residential: 1-888-889-9219
Monday to Sunday: 7am - midnight (Local time)
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
HEAD IN-STORE.
We’ve got you covered coast to coast. Find your closest Virgin Plus store or retail partner.
Find a storeOTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
HOW CAN WE HELP YOU?
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
HOW CAN WE HELP YOU?
- Find and fix issues automatically with our Virtual Repair tool >
- Find or change your Wi-Fi name and password >
- Troubleshoot error codes >
- Change your modem’s access password via My Account >
- Find your Virgin Plus Internet user ID and password >
- View Internet support articles >
- Opens in new windowCheck out our Community Forum >
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
HOW CAN WE HELP YOU?
- Change your speed tier >
- Upgrade your modem >
- Change your modem's access password via My Account >
- Reboot your modem remotely (fixes most issues) >
- Troubeshoot or improve Wi-Fi speeds >
- Add more usage >
- Check current monthly usage >
- Find and fix issues automatically with our Virtual Repair tool >
- Opens in new windowCheck out our Community Forum >
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
HOW CAN WE HELP YOU?
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
HOW CAN WE HELP YOU?
- How to find my monthly charge date >
- Update email address >
- Manage your communication preferences >
- How to change your name on My Account >
- Transferring your phone to Virgin Plus >
- Recycle your old phone >
- Wi-Fi Calling >
- How to change ownership of my mobile phone >
- Opens in new windowCheck out our Community Forum >
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
To purchase products or services, for Internet technical support or to move or cancel your services call us to speak with an agent.
Monday to Saturday: 9am to - 9pm (Local time)
Sunday: 10am to - 7pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
OTHER OPTIONS.
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
Find a store
CHAT TO A REP ON SOCIAL.
Get help from a Care Rep on social media.
GIVE US A CALL.
GIVE US A CALL.
Select the "Move" option from the menu.
Monday – to Fridays: 8am to 9am (Local time)
Saturday – to Sundays: 9am to 6pm (Local time)
Within Canada 1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada +1-416-348-1892
This call is free from your Virgin Plus phone.
For service in Cantonese or Mandarin
中文客服熱線 (廣東話及國語)
Call: 1-888-675-8333
Monday to Saturday: 9am – 9pm (Local time)
Sunday: 10am – 7pm (Local time)
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