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Virgin Plus Community Chat
Visit our community chatSKIP THE CALL AND MANAGE YOUR ACCOUNT ONLINE 24/7.
Log in to My Account to:
- Check your balance & usage.
- Pay your bill or top-up your Prepaid account.
- Manage your plan and add-ons.
Virgin Plus Community Chat
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Check your order status Get in touch.
CHAT TO A CARE REP.
Start a chat to get help online.
Monday to Sunday:
7am – midnight EST
GET IN-STORE SUPPORT.
Get help in-store at one of our Service Lounges with repair support.
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TwitterGIVE US A CALL.
Monday - Friday: 9:00am – 6:00pm
Saturday – Sunday: 9:00am – 6:00pm
Within Canada
1-888-999-2321
Or dial 611 from your Virgin Plus phone.
Outside Canada
+1-416-348-1892
This call is free from your Virgin Plus phone.
Escalate an issue. Learn more.
Ways to shop.
SHOP ONLINE.
Shop online and skip the $50 connection service fee, get super-speedy delivery and free shipping anywhere in Canada.
CHAT WITH A SALES REP.
Start a chat to shop online.
Monday to Sunday:
7am – midnight EST
HEAD IN-STORE.
We've got you covered coast to coast. Find your closest Virgin Plus store.
CALL 1-888-285-1842
Weekdays: 7:00am – 12:00am EST
Weekends: 7:00am – 12:00am EST
Weekdays: 7:00am – 12:00am EST
Weekends: 7:00am – 12:00am EST
Weekdays: 7:00am – 12:00am EST
Weekends: 7:00am – 12:00am EST
For Internet call
1-888-889-9219
Monday – Sunday: 7:00 am - midnight EST
For Home Phone call
1-888-285-1844
Monday to Friday: 8am – 9 EST
Saturday: 9am – 6pm EST
Already contacted us?
If you've already contacted Virgin Plus and your issue remains unresolved, expedite your request here.
Our goal is to satisfy our Members and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Virgin Plus, click here for more options.
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