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Love your phone and number, but want a super-fast network, heartfelt service, and exclusive offers from our awesome partners? Come on over!


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    Get hooked up at your closest Virgin Plus store or retail partner.

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  • CALL 1-855-238-6847

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    9:00 am to 6:00 pm EST

Got Questions? Can We Help


Bringing Over My Phone and Number to Virgin Plus.

  • How do I insert it into my phone?
  • How do I remove it from my phone?
  • Where can I activate my new SIM card?
  • Will my voicemail password change once I insert my new SIM card?
  • Can I travel with my SIM card and how much will it cost me?
  • My SIM is activated, how do I manage my account?

Get started

Buy a SIM card


  • How do I insert it into my iPad?
  • How do I insert it into my Tablet?
  • What should the APN setting on my tablet be?

    The default APN you use will change based on what kind of tablet you've got. For Android tablets and iPads, make sure your APN is set to pda.bell.ca. For Playbooks, make sure it's set to blackberry.bell.ca.

  • How much data usage do I get with the Tablet Flexi-Data Plans?

    You can activate a Virgin Plus SIM or microSIM card for your tablet with the Canada Only Flexi-Data Plan or the Canada & U.S. Flexi-Data Plan. Check out our current tablet plans for more information.

    Heads-up! Data roaming outside of Canada and the U.S. is automatically blocked to help you avoid pesky international roaming fees.

  • How do I cancel my Tablet Flexi-Data Plan?

    We're sad to see you go, but if you want to cancel just call Care at 1-888-999-23211-888-999-2321. We'll need 30 days notice to cancel your plan.

  • Can I use my tablet or iPad without a data plan?

    Yes, you can still use your tablet in any Wi-Fi hotspot.

  • Can I share data between my tablet or iPad and my monthly Plan?

    Data can't be shared between a smartphone and a tablet. The Tablet Flexi-Data Plan is only available with a tablet or iPad. It starts at only $5/month and the charges flex upwards based on your usage.

  • How can I check how much data I've used each month?

    You can see how much data you've used so that you can track of your usage for the month using My Account. Download the My Account app or head to virginplus.ca/myusage and log in to check your data usage.

  • Can I set up a Wi-Fi hotspot using my smartphone

    Yes! You can use your smartphone to create a mobile hotspot to power your tablet via Wi-Fi through and enjoy the using data and surfing the net. To learn more about setting up a Wi-Fi hotspot please check your smartphone user manual.

    Heads-up! Mobile AP consumes more battery power than normal and increases data usage when additional devices are connected. Wi-Fi network name and password will be listed under your smartphone hotspot settings.

  • How do I use the Tablet Flexi-Data Plan on my iPad?

    You'll need to update the carrier settings before you can use your Tablet Flexi-Data Plan. After you've inserted the microSIM, plug your iPad into your computer and launch iTunes. You should receive a pop-up inviting you to update your carrier settings. Once completed you should be good to go.

  • What is LTE Advanced?

    Everything you do using a Virgin Plus LTE-ready phone or tablet on the LTE Advanced network – like running apps, watching videos, and downloading large files - will be faster, better and more awesome.

    As the LTE Advanced network, phones and tablets evolve we'll hit even better speeds, getting up to almost 335 Mbps. That's really super fast.

    LTE will be rolling out to more and more places soon. Outside of LTE coverage, we've also got super-fast 4G speeds of up to 42 Mbps. Find out if you're covered.

    Head's up! Mobile AP consumes more battery power than normal and increases data usage when additional devices are connected. Wi-Fi network name & password will be listed on the Galaxy S Mobile AP screen when the functionality is enabled.

  • Does Virgin Plus support LTE-enabled tablets?

    With a Virgin Plus LTE Advanced microSIM you can access the LTE Advanced network on any LTE compatible tablet as long as you are in an area with LTE coverage.