Get to know your phone or tablet.
Learn how to use your new phone or tablet with our interactive device guides and user manuals. We’ve got you covered from setting up your email and voicemail, to updating your device software and tons more.
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know what you want?
Get hands-on technical support for your phone.Find a Service Lounge
Got questions? We can help.
How do I know if I should take my phone in for repair?
If you're having trouble with your phone or stick, we've got some quick fixes you can try at home first before sending it in to get fixed.
What are the options to get my phone repaired?
Head to a Service Lounge or contact us for info on returning your phone for repair. If you bought online, you'll get a return envelope to send in your phone for inspection. Be sure to follow the instructions you get with your return envelope really carefully.
What kind of services are available at a Service Lounge?
Our Service Lounge locations offer hands-on technical support for your Virgin Plus phone. Here are some examples:
- Troubleshoot issues
- Help with software upgrades
- Repairs for phones under warranty
How to find out if my phone is under warranty?
If you bought a brand new phone, it's subject to the manufacturer's warranty, which is typically valid for 12 months from the purchase date. If your phone is not working due to a manufacturer issue that occurs within 15 days of your purchase, you can exchange it for a brand new phone. If it's over 15 days, you can get your phone repaired. If you are a person of disability, you can exchange it for a brand new phone within 30 days of your purchase. If it’s over 30 days, you can get your phone repaired. For all returns, conditions do apply.
Check out our Under Warranty and Returns, Warranty and Repairs pages for more info and conditions.
What are the options to fix phones out of warranty?
If you bought your phone over 12 months ago or your phone is damaged from user abuse, your phone is no longer covered under the manufacturer's warranty and you'll need to pay for all costs of the repair process. Contact us for info on returning the phone to the manufacturer for repair. If you have SmartCare coverage, call us at 1-866-213-2143 to talk about your next steps.
Still need help?
To purchase products or services, or to move your services, call us to speak with an agent.
Or call 1-888-999-2321
For service in Cantonese or Mandarin
Monday to Saturday: 9am -9pm (Local time)
Sunday: 10am - 7pm (Local time)