Unlimited Canada to US Long Distance Minutes
Valid only when calls are made from Canada. Roaming charges will apply for calls from the US.
(province:)including: /en/features/content-main/roam-sweet-roam.inc
Roam Sweet Roam
Talk, text and post worry-free when travelling. You only need to add Roam Sweet Roam once, and it will turn on automatically whenever you're roaming in one of the Roam Sweet Roam destinations.
Here’s what you get:
- Access to the data from your plan while travelling
- Unlimited outgoing calls within your destination and back to Canada
- Unlimited incoming calls
- Unlimited outgoing and incoming text messages.
Plan ahead with Roam Sweet Roam! Add it in My Account or text ROAMHOME to 6800 and travel worry-free knowing that you’re covered.
Travelling soon? Consider a Travel Pass
Enjoy multiple days of continuous coverage with a simple text. Travel Pass is compatible with
Roam Sweet Roam but you will only be charged for the Travel Pass while in eligible destinations.
Activate a Travel Pass today in My Account or by texting the below.
Caribbean and Mexico 7-day Travel Pass
$70/pass
Included destinations
Learn more
The pass is activated immediately once you add it to your account and it expires 7 days later. Make sure you add the pass the day your trip starts, before you arrive. (i.e. if you add the pass on Saturday, it will expire the following Saturday at 11:59PM (ET))
Europe 14-day Travel Pass
$70/pass
Included destinations
Learn more
The pass is activated immediately once you add it to your account and it expires 14 days later. Make sure you add the pass the day your trip starts, before you arrive. (i.e. if you add the pass on Saturday, it will expire the Saturday 14 days later at 11:59PM (ET)).
Roam Sweet Roam
- This feature includes maximum download speeds for up to 5 GB of data. Beyond 5 GB, speeds are up to 512 Kbps for the rest of the day, suitable for light web browsing, email and messaging.1 Data speeds reset at 12:00 a.m. (ET) daily.
- † Speed and signal strength may vary due to roaming partner’s network technology, traffic, topography, environmental conditions, network management and other factors.
- Valid each day until 11:59 p.m.(ET) no matter where you're roaming.
- Taxes extra.
- Roam Sweet Roam is available only within certain Virgin Plus U.S. and international roaming partners' coverage areas. Roam Sweet Roam may be incompatible with other roaming features or travel passes on your line that require removal before you can add Roam Sweet Roam.
- Roam Sweet Roam is a pay-per-use feature subject to change without notice, including coverage, rates and usage allowances.
- You will only be charged for a maximum of 20 days per line in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and a maximum of 20 days per line in other international destinations within the same billing period. Additional charges for data top-ups still apply.
- Premium texts and text-to-landline are not included and are subject to additional charges.
- Roam Sweet Roam is not to be used for roaming permanently or semi-permanently within any Roam Sweet Roam destination(s).
- Certain types of usage will not result in the daily charge, including: making a call to Virgin Plus Care, receiving texts, or using non-chargeable data.
- Phones on Prepaid plans will not work in the U.S. and International destinations as roaming is not available for Prepaid.
Travel Pass
- Travel Passes are compatible with Roam Sweet Roam. If you are enrolled in Roam Sweet Roam, you will only be charged the Travel Pass rate while in eligible destinations.
- Once your Travel Pass expires, if you have Roam Sweet Roam, you’ll get unlimited talk & text to Canada and within your destination, as well as the data from your plan while roaming, for $16/day (valid each day until 11:59PM ET). Beyond 5 GB, speeds are up to 512 Kbps for the rest of the day. Otherwise, pay-per-use rates apply.
- Emails, Visual Voicemail, and apps (including all messaging apps) use data while roaming.
US - Pay Per Use Rates
Pay per use rates apply if you don't purchase a travel add-on.
US - Pay Per Use Rates
Voice
(per minute) |
Data
pay per use data not available |
Text
(per outgoing message) |
| $1.99/min |
Grab a travel option
|
¢99/text |
International Pay Per Use Rates
Pay per use rates apply if you don't purchase a travel add-on.
US - Pay Per Use Rates
Pay per use rates apply if you don't purchase a travel add-on.
US - Pay Per Use Rates
Voice
(per minute) |
Data
pay per use data not available |
Text
(per outgoing message) |
| $1.99/min |
Grab a travel option
|
¢99/text |
International Pay Per Use Rates
Pay per use rates apply if you don't purchase a travel add-on.
Voicemail to Text
Available only phones compatible with our HSPA+ network.
You'll need Voicemail 10 or Voicemail 25 to hook this up.
Visual Voicemail
Available only on iPhone and BlackBerry® smartphones compatible with our HSPA+ network.
You'll need Voicemail 10 or Voicemail 25 to hook this up.
(province:)including: /en/features/content-main/phone-protection.inc
Don't wait for an accident, protect your phone with SmartCare today.
SmartCare protects you beyond the limited warranty for manufacturer's defects and malfunctions. Extend your coverage by adding a SmartCare plan, plus add additional coverage for accidental damages and lost and stolen¹ units. Have peace of mind knowing you don't have to pay the full replacement value of your phone, that can be up to $3,000¹.
| Get SmartCare for every phone you own |
| SmartCare
New phones and hardware upgrades |
SmartCare
Bring your own phone |
| Starting at $13/mo.
✔ Cover your newly purchased phone
✔ Coverage for accidental, liquid damage & more
✔ Coverage for Lost & Stolen phones
✔ Replacement ships as of next day
Learn more
|
Starting at $10/mo.*
✔ Cover the phone you already own
✔ Coverage for accidental, liquid damage & more
✔ Replacement ships as of next day
Learn more
|
|
SmartCare is available online, at a Virgin Plus store or by calling in.
Visit a Virgin Plus store to get SmartCare bring your own phone today.
|
| SmartCare |
| Starting at $13/mo.
✔ Cover your newly purchased phone
✔ Coverage for accidental, liquid damage & more
✔ Coverage for Lost & Stolen phones
✔ Replacement ships as of next day
Learn more
|
|
SmartCare is available online, at a Virgin Plus store or by calling in.
|
Hassle free protection
Various protections on your phone. Lost your phone? No need to worry, that’s covered as well (loss & theft not included when bringing your own phone).
Affordable protection
No one likes paying full price. Avoid paying the full value of a new phone, get a replacement for as low as $49.
Affordable protection
No one likes paying full price. Avoid paying the full value of a new phone, get a replacement for as low as $50.
Fast shipment
Replacement for your claim ships as soon as next day.
-
Smartcare - New phones and hardware upgrades
The best time to sign up for SmartCare is when you activate or upgrade to a new phone or tablet. Alternatively you can come back to Virgin Plus store within 30 days of signing up with us and add SmartCare. We just need to make sure your phone isn't already broken as previously damaged or defective phones aren't eligible for SmartCare.
Heads-up! Before SmartCare covers your phone, you'll need to make at least one phone call or use at least 1 KB of data for tablets or data phones. SmartCare isn't available on Prepaid Plans and doesn't cover SIM cards.
SmartCare only covers the Virgin Plus subscriber associated to the phone and coverage cannot be transferred to a different user. In addition, if you use a SIM card with your phone and you take it out to use with another phone, the second phone doesn't become covered by SmartCare.
Smartcare - Bring your own phone
The best time to sign up for SmartCare is when you activate your line with us. Alternatively you can come back to Virgin Plus store within 30 days of signing up with us and add SmartCare bring your own phone. We just need to make sure your phone isn't already broken as previously damaged or defective phones aren't eligible for SmartCare bring your own phone.
Heads-up! Before SmartCare bring your own phone covers your phone, you'll need to make at least one phone call. SmartCare bring your own phone isn't available on Prepaid Plans and doesn't cover SIM cards.
SmartCare bring your own phone only covers the Virgin Plus subscriber associated to the phone and coverage cannot be transferred to a different user. In addition, if you use a SIM card with your phone and you take it out to use with another phone, the second phone doesn't become covered by SmartCare bring your own phone. SmartCare bring your own phone is an IMEI base coverage and will cover the initial IMEI activated under the agreement.
Smartcare - New phones and hardware upgrades
The best time to sign up for SmartCare is when you activate or upgrade to a new phone or tablet. Alternatively you can come back to Virgin Plus store within 30 days of signing up with us and add SmartCare. We just need to make sure your phone isn't already broken as previously damaged or defective phones aren't eligible for SmartCare.
Heads-up! Before SmartCare covers your phone, you'll need to make at least one phone call or use at least 1 KB of data for tablets or data phones. SmartCare isn't available on Prepaid Plans and doesn't cover SIM cards.
SmartCare only covers the Virgin Plus subscriber associated to the phone and coverage cannot be transferred to a different user. In addition, if you use a SIM card with your phone and you take it out to use with another phone, the second phone doesn't become covered by SmartCare.
Find a store
Full site
