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LET US CALL YOU AND SKIP THE WAIT.

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Oops. That didn't work!

we were unable to cancel your call. Please try again.

UH OH. SOMETHING UNEXPECTED HAPPENED

We've experienced a system error, and can't proceed. Try refreshing the page and starting over - if that doesn't work, try again later or give us a call anytime between 9am -to 6pm:

Within Canada

1-888-999-2321

Or dial 611 from your Virgin Plus phone

Outside Canada

+1-416-348-1892

This call is free from your Virgin Plus phone

Please check below before we can finish up

alert

HEY! A CALLBACK IS ALREADY SCHEDULED.

We've already got a callback scheduled for {{phoneNumber | tel}} for technical support on {{availableSlot.pendingCallback.cbSlot | dateFormatePendingCallback}} between

OOPS.YOUR TIME SLOT IS NO LONGER AVAILABLE.

As a result, we were unable to book your call. Please re-submit your request. Sorry about that!

YOUR CALLBACK HAS BEEN CANCELLED.

We've cancelled your existing call. Feel free to schedule a new one if you still need assistance

HOW CAN WE HELP?

If you weren't able to find the answers you need from our support pages, let us call you back in our next available time slot.

Save yourself a call

You might find these articles and self-serve links useful:

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WE'RE CURRENTLY CLOSED!

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WHERE CAN WE REACH YOU?

According to your profile, you'd prefer a call back in {{callback.preferredlanguage}} (Opens dropdown Update your callback language preferenceEdit).

SORRY, CALLBACK IS NOT AVAILABLE

To talk to the right agent, give us a call the old fashioned way, and our agents will be happy to help:

Within Canada

1-888-999-2321

Or dial 611 from your Virgin Plus phone

Outside Canada

+1-416-348-1892

This call is free from your Virgin Plus phone

Available daily: 9:00am -to 6:00pm

WE'LL CALL YOU SOON.

A care agent will call you in our next available time slot:

{{availableSlot.availableSlot | dateFormate}}

Communications about your call

To confirm and communicate any changes to your call time we will:

Oops. That didn't work!

we were unable to cancel your call. Please try again.

CALL BOOKED

YOUR CALL HAS BEEN UPDATED

We've updated your callback request. An agent will call you {{availableSlot.availableSlot[0] | dateFormateDayDetails}} between .

If you miss your call, don't sweat it. The agent will try to reach you up to three times. We'll keep you posted using your preferred method of communication.

WHAT WE ARE HELPING WITH.

Service

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Topic

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WHERE WE'LL CALL.

Phone number

{{phoneNumber | tel}}

Language preference

{{callback.preferredlanguage}}

WHEN WE'LL CALL

An agent will call you

{{availableSlot.availableSlot[0] | dateFormatePendingCallback}} between (Re-schedule).

We'll communicate by email

{{emailtxt}}

We'll communicate by text at

{{phoneNumber | tel}}

Cancel callback

LOOKING FORWARD TO TALKING TO YOU.

An agent will call the number you provided
(It may show as an "unknown" number - please pick up!)