Under Warranty?

How to tell if your phone or data stick is covered by warranty

• If you bought a brand-new phone, it’s eligible under the manufacturer’s warranty for 12 months from the purchase date. Québec customers have additional coverage under the warranty of good working order and the legal warranty for cell phones and tablets from the date of purchase, with the original bill of sale.
• If your phone or data stick was repaired while under warranty, then it will be covered by a 90-day warranty from the day it was repaired or a one-year Manufacturer’s limited warranty or the Québec good working order three-year warranty only.
• The manufacturer’s and the Québec’s good working order warranty don’t cover normal wear and tear on your phone or data stick.
• Dropped phones and data sticks, exposure to moisture and/or extreme temperatures, modifications to software or hardware not authorized by the manufacturer and internal board damage would deem your phone or data stick unrepairable and void your warranty.

Heads-up! We don't offer warranty support for phones or data sticks that were not purchased through Virgin Plus.

How to figure out if your phone is considered “defective”

Phones are generally considered to be defective and covered under warranty if the phone has stopped properly functioning through a defect from the manufacturer.

Phone damage not considered defective includes, but is not limited to:

• Cracks on or damage to the phone case indicating that the phone has been dropped.
• Damage indicating that the phone has been exposed to liquid.
• LCD damage such that the phone screen has cracks.
• Phones that have been modified or tampered with.

You can find a copy of the Manufacturer’s Warranty in your mobile phone’s box.

Important Information on Shipping Products with Lithium Batteries

• If you are shipping a device that has a damaged battery, here's how you do it.

iphone

The links below will help you sort out any warranty questions you have with your iPhone.

• iPhone Warranty
• Validating Your iPhone Warranty
• iPhone Accessories
  Defective iPhone accessories are supported directly by Apple. For further details please visit Apple , or for additional Apple support, please contact Apple Support.
• Apple Protection Plan (AppleCare)