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Wi-Fi Calling Good-to-knows

Who can use Wi-Fi Calling?

You can use Wi-Fi calling if:

  • You're on a plan that includes unlimited Canada-wide calling and texting
  • You have a LTE or NFC LTE Nano sim card
  • You have access to a Wi-Fi Network in Canada
  • Data is enabled on your account

How to activate Wi-Fi Calling?

To activate Wi-Fi calling go to Settings and enable Wi-Fi Calling.

If you’re using Wi-Fi calling for the first time, read and accept the terms and conditions and provide a 911 emergency address.

Like LTE or 4G, you’ll see Wi-Fi appear beside the Virgin Plus Network name on the status bar of your phone.

How much does it cost?

Wi-Fi Calling is included with Virgin plans that feature unlimited nationwide calling and texting. 

Heads up! International calls and texts made with Wi-Fi Calling will be charged the same, standard long distance rates as cellular calls/texts.

Wi-Fi Call Quality & Limits
Your phone will always default to the network for calls.

Heads Up! The quality of a voice call can vary depending on the strength of the Wi-Fi signal and available Internet connection. If you leave a Wi-Fi zone while on a call, it will immediately disconnect.

Special Number Limitations:

Special Numbers Compatible with Wi-Fi Calling
  • 411
  • 611
  • 911
  • 999-2321
  • 511
  • 711
  • 811
  • 0+ operator calls
  • T-911
  • Service based on user location (i.e. #TAXI)
  • ‘#’, “*”, or 211 / 311


Heads Up!

  • Wi-Fi Calling will default to network calling when possible.
  • If you move out of the Wi-Fi coverage zone during a Wi-Fi call your call will be disconnected. If your call is disconnected you’ll need to re-dial when you have network coverage or re-connect to another Wi-Fi zone. If you start a call using the network and enter a Wi-Fi only zone, your call will be disconnected.

International Wi-Fi Calls & Roaming
To make international Wi-Fi calls you’ll need International Calling enabled on your account.  International Wi-Fi calls will be charged at the same long distance rate as calls made over the network.

Emergency Address Required for 911 Wi-Fi Calls
When you activate Wi-Fi calling you'll be asked to provide an address.
911 calls made over Wi-Fi don't show emergency services your current location so it's super-important that you update your address to your current location.

Heads Up!

  • Emergency services aren’t able to track your location when you’re using Wi-Fi calling. 
  • So, if you’re not able to communicate your location during an emergency, 911 will send help to the address you provided.
  • What are the limitations of Wi-Fi Calling on 9-1-1 calls?


  • Why does my phone default to cellular calling?
  • Why is Wi-Fi Calling only available on unlimited Canada-Wide Calling plans?
  • Why is Wi-Fi Calling not available when roaming?
  • Will I be charged for calls to locations outside of Canada?
  • What happens if I step out of my Wi-Fi coverage area while on a call?
  • Which special numbers can I call using Wi-Fi Calling?
  • How do I know that I am able to make a Wi-Fi call?
  • Why does the quality of my Wi-Fi call vary?
  • Why do I need to input an emergency address when setting up Wi-Fi Calling?
  • I wasn't able to activate Wi-Fi Calling, what do I do?
  • How do I track calls made or received on Wi-Fi?
  • How do I disable Wi-Fi Calling?