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How To Change Your Monthly Plan.

We’re here to help you understand how to change your monthly plan. On November 17th, we made some process changes, so before we get down to the nitty-gritty, we need to ask you: when did you activate or upgrade to a new phone or change your monthly plan?

ACTIVATED, UPGRADED OR CHANGED MY PLAN BEFORE NOV. 17, 2013

Did you activate, upgrade your phone or change plans before Nov. 17, 2013? If you did, then keep reading because this applies to you.

Here's the deal: You may have gotten a discount off the retail price of your phone based on the plan level (Silver, Gold or Platinum) that you committed to when you hooked up or upgraded with us.

If you did get a discount and decide to switch from a higher plan level to a lower one (say, from Platinum to Silver) then there might be a Phone Discount Recovery Charge to account for the original discount you received

The fee would be to make up for the difference between the original discount you got on your phone and the discount you would be able to get at the new plan level you want to move to.

YOUR CURRENT PLAN LEVEL YOU WANT TO SWITCH TO...
Plan you picked
when you hooked up
or upgraded.
SILVER GOLD PLATINUM
SILVER
You got up to $200 off the retail price of your phone when you activated or upgraded.
NO PROBLEM. NO PROBLEM. NO PROBLEM.
GOLD
You got up to $300 off the retail price of your phone when you activated or upgraded.
SURE THING...
But you’ll be on the hook for a
Phone Discount Recovery Charge.
NO PROBLEM. NO PROBLEM.
PLATINUM
You got up to $700 off the retail price of your phone when you activated or upgraded.
SURE THING...
But you’ll be on the hook for a
Phone Discount Recovery Charge.
SURE THING...
But you’ll be on the hook for a
Phone Discount Recovery Charge.
Sorry, this one isn’t available on
3-year agreements.
NO PROBLEM.

Good to Know: If you are on a 3-year agreement, it is not possible to switch to a Gold plan, and you will have to give us a call if you want to switch to a Silver plan.


Got questions? We can help.