WHAT IS eSIM?

An eSIM, short for embedded SIM, is a digital SIM that’s built into certain mobile devices. It lets you activate a plan with a phone number without needing a physical SIM card. An eSIM-only device can only be activated on eSIM. There is no slot on the device for a physical SIM card.

Activation a line with an eSIM

If you are bringing an eSIM-compatible phone to Virgin Plus, you can choose to activate your Mobility service with an eSIM instead of a physical SIM card.

For new line activations, visit a Virgin Plus store.

If you just want to convert your existing Virgin Plus Mobility service from a physical SIM card in your device to an eSIM, log in to My Account.

Learn more about transferring your service to an eSIM (on the same device or on a new device).

eSIM-compatible devices

• iPhone XS, iPhone XS Max, iPhone XR, or later (dual eSIMs supported on iPhone 13 or later)
• iPad 2019 (7th Gen), iPad Pro 11" 2018 (1st Gen), iPad Pro 12.9" 2018 (3rd Gen), iPad Air 2019 (3rd Gen), iPad Mini 2019 (5th Gen) or later*
• Google Pixel 3a, Pixel 4 series or later
• Samsung Galaxy S21 / S21+ / S21 Ultra or later
• Samsung Galaxy Z Fold 3 / Z Flip 3 or later
• Samsung Galaxy Note20 / Note20 Ultra or later
• Samsung A54 / A35 series or later
• Motorola Edge 2023 series / Moto G 5G 2024 or later

eSIM compatibility may vary for models purchased outside of Canada. Please check with your manufacturer if you have any doubts.

* Any iPad launched in 2024 and later are eSIM only (No Physical SIM slot).