How to transfer my existing Virgin Plus mobility service to a new SIM card or eSIM

Transfer service to a new device

If you replaced a lost, stolen or defective SIM card and need to transfer your Virgin Plus mobility service to another device, you can do this easily through My Account. If both of your devices are compatible iPhones, you can also transfer your service to an eSIM using Apple's eSIM Quick Transfer.

Use My Account to transfer to a new SIM card or eSIM

If you are transferring to a SIM card, take note of the 20-digit number printed on the new card before you begin.

1. Transfer your service to another device now. You'll be asked to log in to My Account before you can complete the next steps.
2. Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
3. For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new card into your device.

Use eSIM Quick Transfer on iPhone

If both your devices are iPhones running iOS 17.0 or above, you can easily transfer your Virgin Plus mobility service using Apple's eSIM Quick Transfer.

Before you start, turn on Bluetooth on both devices and make sure your new device is connected to Wi-Fi or the mobile network.

1. On your new iPhone, go to Settings > Cellular >Add eSIM.
2. Touch Transfer from nearby iPhone and a verification code will be displayed.
3. On your old iPhone, enter the verification code.
4. Follow the prompts on both devices to confirm the transfer and set up the eSIM.

Transfer service on the same device

If you received a new SIM card and need to transfer your service to the new card, you can do so easily through My Account. You can also use My Account to convert your physical SIM card to an eSIM or, if you have a compatible iPhone, you can use Apple's eSIM Quick Transfer.

Use My Account to transfer to a new SIM card or eSIM

1. Update your SIM card now. You'll be asked to log in to My Account before you can complete the next steps.
2. Follow the on-screen instructions. When prompted, enter your IMEI1 number for a SIM card transfer or IMEI2 number for an eSIM transfer.
3. For eSIM, set up your eSIM as prompted on your device. For a SIM card, insert the new SIM card into your device.

Use eSIM Quick Transfer on iPhone

Before you start, make sure your iPhone is on iOS 17.0 or above, and is connected to Wi-Fi or the mobile network.

1. On your iPhone, go to Settings > Cellular.
2. Touch the line you want to transfer.
3. Touch Convert to eSIM.
4. Follow the prompts to complete the service transfer and set up your eSIM.
5. Once your Mobility service is active, remove your SIM card from your device.