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SO YOU'RE READY TO SWITCH?

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Your phone. Our SIM.
IT'S A MATCH MADE IN HEAVEN.

Bring your own
phone & number.

Switching Over Is Super Easy

  • What you need to know before transferring:
  • How to get started:
  • What to do once you receive your SIM card:
    • Upon receiving your SIM card, call 1-866-413-0642 to transfer your number from your previous service provider. Your existing phone number will replace your temporary Virgin Plus number once the transfer is complete.
    • Ensure you have your phone with your old SIM card powered on, as you will receive a text message to confirm the transfer from your existing provider.  

Heads up!

  • Transferring your mobile number can take 2-3 hours. Transferring a landline phone number can take a couple of days.

USE A PHONE YOU ALREADY OWN AND HOOK UP ON A BYOP PLAN.

Keep your number
and get a shiny new phone.

Here's how...
If you're looking for a brand new phone and want to keep your current number, we've got you covered. Get hooked up with Virgin Plus and you can keep your mobile phone number, and we won't charge you to switch.

Switching Over Is Super Easy

  • What you need to know before transferring:
    • Don't deactivate your mobile phone number! We'll take care of that for you. If you deactivate it first, then we won't be able to move your number over.
    • The name on your new Virgin Plus account has to match the name on your old provider's account exactly for us to be able to bring your number over.
    • Make sure you have the following to complete the transfer:
      • Your account number with your old provider.
      • Your phone's serial number (the ESN/SIM/MEID/IMEI number, depending on the type of phone you have)
  • How to get started:
  • What to do once you receive your SIM card/Phone:
    • Upon receiving your SIM card/Phone, call 1-866-413-0642 to transfer your number from your previous service provider. Your existing phone number will replace your temporary Virgin Plus number once the transfer is complete.
    • Ensure you have your phone with your old SIM card powered on, as you will receive a text message to confirm the transfer from your existing provider.  

Heads up!

  • Transferring your mobile number can take 2-3 hours. Transferring a landline phone number can take a couple of days.

Trade-in your old phone and get up to $700 off a hot new phone.

ACTIVATE YOUR PREPAID PHONE

Got questions? We can help.

Why shop online?

  • SHOP ONLINE AND SAVE $100.

    We’ll waive the $50 connection service fee plus you’ll get a $50 bill credit. Available on new smartphone activations or when you bring your own phone. Offer ends Dec. 6.

  • FREE SHIPPING

    Anywhere in Canada

  • SPEEDY DELIVERY

    Get your order in 2 business days in select regions

  • FREE RETURNS

    15-day You'll Love us Guarantee

  • SHOP ONLINE AND SAVE $100.

    We’ll waive the $50 connection service fee plus you’ll get a $50 bill credit. Available on new smartphone activations or when you bring your own phone. Offer ends Dec. 6.

  • FREE SHIPPING

    Anywhere in Canada

  • SPEEDY DELIVERY

    Get your order in 2 business days in select regions

  • FREE RETURNS

    15-day You'll Love us Guarantee