PLACE YOUR MOVE ORDER.
Let us know when you’re moving 2 – 3 weeks in advance of your move date. We’ll ensure services are available at your new address and schedule an installation appointment to get you connected.
Moving last minute? No worries. Call us at 1-866-247-5704.
STAY COOL, CALM, AND PREPARED.
We’ve broken down everything you need to do to make sure your move goes smoothly.
GET SET UP.
Installation is simple with our team of professional technicians. Leave setting up your services with our experts so that you can focus on everything else you need to do.
GOT QUESTIONS? WE CAN HELP.
How is my bill going to be affected by the move?
If your move is completed between billing periods and you have changed your services, you may receive partial charges. Learn more about partial charges.
Is there a fee to move my services?
In most cases, there is no fee to move your services.
How can I prepare for moving day?
Take a look at our handy moving checklist, which tells you everything you should bring with you and what to expect on your moving day.
Do I need to be at my new residence on moving day?
If you’re the account holder, you should be on-site for the duration of the installation. If you can't be home at that time, please ensure that a representative, who is of legal age of majority, will be on-site to authorize the installation and sign any required documentation on your behalf.
Do I need to bring my current modem with me?
Yes, bring your current modem to your new home. During installation, we will determine if your modem can be used in your new home or if you need a new one.
How do I check or change my move appointment time?
Your confirmation e-mail will provide details on the date and time of your appointment, services ordered, costs and any other information. Should you require a change to your appointment time or your order, please call us as early as possible to allow us to accommodate your request on the next available appointment.
Can I add additional services?
Virgin Plus Internet Members residing in select areas can add Virgin Plus TV. Chat with us or call us at 1 866-820-5227 to add TV.
What happens if I move to an area where Virgin Plus does not provide services?
If you happen move to an area where Virgin Plus does not provide service, you will have to end your service agreement. Any remaining account balance will become due and any rental equipment must be returned to Virgin Plus upon cancellation of service, otherwise you will be responsible for the replacement cost.
Still need help?
To purchase products or services, or to move your services, call us to speak with an agent.
Or call 1-888-999-2321
For service in Cantonese or Mandarin
Monday to Saturday: 9am -9pm (Local time)
Sunday: 10am - 7pm (Local time)