We've got you covered.
Certified quality inspection.
All our Certified Pre-loved devices undergo a thorough 10-point quality check before they end up in your hands.
Warranty1 and returns.
All Certified Pre-loved devices come with a one-year Virgin Plus warranty1. Plus, you get a You’ll Love Us Guarantee, which means you have 15 days to exchange or return if you’re not satisfied.
Feels like new.
Our Certified Pre-loved devices come packaged with a charger, data cable, and a Virgin Plus SIM card.
Devices in different conditions, for different budgets.
These devices look and feel like new and have been minimally used.
Devices in this condition may have slight imperfections like light scratches, or scuffs.
All virgin plus certified pre-loved devices have passed our certified quality inspection:
Got questions? We can help.
What is a Certified Pre-loved Phone?
Certified Pre-loved phones are previously owned devices that are in full working order. Each phone undergoes a thorough 10-point quality check a qualified technician and comes in the following conditions:
Like-new: These devices look and feel like new and have been minimally used.
Gently used: Devices in this condition may have slight imperfections like light scratches, or scuffs.
Plus, all Certified Pre-loved phones are backed by a 1-year warranty from Virgin Plus.
What if I am not satisfied with the phone I receive?
Just like with any of our brand-new devices, your Certified Pre-loved device is backed up with our 15 Day You'll Love Us Guarantee. If you're not 100% happy with your phone, you can exchange it or return it for a full refund. Learn more
Is there a warranty on Certified Pre-loved phones and what does it cover?
Yes, all Certified Pre-loved phones come with a 1-year limited warranty from Virgin Plus. This warranty covers manufacturer’s defects for 1 year. The warranty does not cover physical or liquid damage. Learn more about our warranty on Certified Pre-loved devices.
For added protection, you can also add SmartCare extended protection to your Certified Pre-loved phone at time of purchase, which covers loss, theft, physical damage or defects post warranty. Learn more
Heads up: Some Certified Pre-loved phones may be covered by what remains of the original manufacturer’s limited warranty. To find out how much time remains (if any) on your Certified Pre-loved Apple device, please visit https://checkcoverage.apple.com/ca/en
How do I make a device warranty claim?
To make a warranty claim on your Virgin Plus Certified Pre-loved phone, contact us at 1-888-999-2321. Heads up: Repair service for Certified Preowned phones is not available in our Virgin Plus stores.
What else is included with a Certified Pre- loved Phone?
All Certified Pre-loved phones are packaged in their own Virgin Plus box and come with a charger, data cable and a Virgin Plus SIM card.