You bring the phone.
We'll do the rest.

Love your current phone and number? You can bring both of 'em to Virgin Plus - all you need is a Virgin Plus SIM card. Head to a Virgin Plus Store or order your new SIM card online and we'll get you hooked up.

What you need to know before transferring:

• Check if your current phone is compatible with our network. If your phone isn't compatible, then we've got the phones you really want.
• If your phone is currently locked, it needs to be unlocked. Find out how to unlock your phone.
• Don't deactivate your mobile phone number! We'll take care of that for you. If you deactivate it first, then we won't be able to move your number over.
• The name on your new Virgin Plus account has to match the name on your old provider's account exactly for us to be able to bring your number over.
• Make sure you have the following to complete the transfer:
• Your account number with your old provider.
• Your phone's serial number (the ESN/SIM/MEID/IMEI number, depending on the type of phone you have)

If you have your own phone and want to get a new phone number with Virgin Plus all you need is a Virgin Plus SIM card.

You've got two ways to get it:

• Get a SIM card online
• Visit a Virgin Plus store to get a SIM card

If you already have a Virgin Plus SIM card you just need to activate it.

You've got two ways to get it:

• Activate it on a monthly plan. Call 1-888-999-2321 or visit a Virgin Plus store to do it.
• Activate it on a prepaid plan. You can activate a prepaid account online. If you're having trouble, give us a shout at 1-888-999-2321

Good question. Mobile companies "lock" their phones so that they'll only work with SIM cards hooked up to their company's network. Switching this up so that a phone can work with any SIM card is called "unlocking".

Right now, we can't unlock the phone for you. You could ask to get it unlocked from the original company you bought it from or from a third-party store that offers unlocking. Don't forget that unlocking a phone could void its manufacturer's warranty.

We've got two ways to activate it:

• Visit a Virgin Plus store
• Call 1-888-999-2321

With a Virgin Plus SIM card you can talk and text in over 200 countries and save coin at the same time. If you need to jet away somewhere, we'll help make sure you're covered. We've got travel packages and great roaming rates, so you won't get bill shock when you open your mobile bill.

While we can't guarantee that a non-Virgin Plus phone will work, 100%, you can check if your current phone is compatible with our network.

Be extra careful when getting a new phone from an unauthorized retailer or a private seller. Any non-Virgin Plus phone needs to be unlocked, and any phone that's already been reported as lost or stolen might be blacklisted. And that means it won't have access to the Virgin Plus network. Check the status of your phone

Also any phone with a tampered serial number may be exposed to being blacklisted by another party. Virgin Plus's Terms of Service prohibits tampering with a serial number (or IMEI).

Find out how you can protect yourself from phone theft.