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Upcoming system test: On November 20 2024, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day.

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UNRESOLVED CONCERN.

At Virgin Plus, we're always on the look-out for our Members. If you're not happy, we're not happy. That's why we're making it even easier for you to tell us what's on your mind. While we think our Member Care Specialists are the best in the business, we know sometimes you might need some extra TLC. If you're not totally happy after being in touch with our Member Care Team, here are the steps for how you can escalate an unresolved concern to us:

STEP 1 - CONTACT A MEMBER CARE REP

Contact our Member Care team to discuss any concerns you have about your service. Our Member Care reps will be happy to help you out.

Give us a shout from Monday – Sunday, 9am to 9pm local time at 1-888-999-2321 or 611 from your phone, or chat with us live.

If you’re not happy with your unresolved concern, feel free to ask to speak with a supervisor. Our supervisors will do everything in their power to solve the problem.

STEP 2 - CONTACT OUR VIRGIN MANAGEMENT TEAM

If you're not super-satisfied, please submit an unresolved concern and our Virgin Plus Management Team will work with you to fix the problem.

Heads-up! Make sure you've gone through step 1 before reaching out to the Executive Office. Also, be sure to let us know who you've already spoken to so that we can talk to them and get a total picture of the situation.