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Outage check

Check the status of your service(s)

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If you're having difficulty you can complete your purchase by going through chat or giving us a shout at 1-888-285-1913.

If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area.

Note: in the event of a power failure, your Virgin Plus services may be affected. Please confirm that all your Virgin Plus equipment has power. Consult your local power utility provider about power outages. If your Virgin Plus services are still down once power is restored, use our Virtual repair tool to troubleshoot.

Enter your address to see if your area is affected by an outage.

Check services status

Get outage status updates and manage your notifications with the My Account App

Get real-time service outage status updates and manage your communication preferences when you log in to my Account or use the My Account app.

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