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SETTING UP ESIM DUAL SIM ON YOUR ANDROID + FAQS

If you activated a line on an Android, we've reserved an eSIM for your phone.

Google Pixel
To set up your eSIM to your Google Pixel, (operating system of Android Q (10) or higher and must be connected to Wi-Fi or mobile network): 

  1. Go to Settings > Network & Internet
  2. Select the + button next to Mobile Network
  3. Select Don’t have a SIM card?
  4. Select Next to download the eSIM.
  5. Select Activate

Note: if you're asked to confirm your network, select Virgin Plus as the network.

Samsung
To set up your eSIM, your Samsung device must be operating on Android 12.0 or higher and must be connected to Wi-Fi or the mobile network

  1. Open Settings > Connections > SIM Card Manager
  2. Select Add Mobile > Scan Carrier QR Code


Alternatively, you can enter the details manually if needed:

  1. Select Enter Activation Code
  2. In the Activation Code field, paste or type:
    CUST-011-V4-PROD-ATL2.GDSB.NET
  3. Follow the prompts
  • What devices are eligible for Android eSIM and Dual SIM?
  • Can I transfer my physical SIM to my eSIM or my eSIM to my physical SIM on my Android?
  • What rate plans are available for the two lines on Dual SIM?
  • I have two phone numbers with Virgin Plus, on two separate devices. Can I move one of my phone numbers to an eSIM so that I have both phone numbers on one smartphone?
  • How do I tell which phone number I'm using?
  • How can I transfer my existing Virgin Plus eSIM to a new Dual SIM device?
  • If I have a data plan on both lines, which data plan will I use and be billed for?
  • Can I use data while on a call?
  • How will I be billed for voice and messaging?
  • Can both lines be connected to the network at the same time?
  • What happens when I roam?
  • Will E9-1-1 and T9-1-1 work on both lines?