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SETTING UP ESIM DUAL SIM ON YOUR ANDROID + FAQS

If you activated an eSIM on a Virgin Plus phone number or tablet, simply follow the steps below to set up your service.

If you receive a notification on your phone, simply tap on the notification and follow the prompts to download your eSIM profile to your device.

Otherwise, follow the instructions below for manual eSIM setup.

Google Pixel
Make sure your Google Pixel phone is operating on Android 10 or higher and connected to Wi-Fi (or the mobile network).

  1. Go to Settings > Network & Internet
  2. Select SIMs
  3. Select Download a SIM instead
  4. Select Next.and follow the steps.
  5. Select Activate
  6. If prompted to confirm your network, select Virgin Plus. If Virgin Plus is not listed, select Use a different network and scan the following QR code:

Alternatively, you can enter the details manually:

  1. Select Need Help at bottom of the screen. If prompted to confirm your network, select Virgin Plus.
  2. Select Enter it manually.
  3. Enter or paste the code below: bmc.prod.ondemandconnectivity.com

Samsung
To set up your eSIM, your Samsung device must be operating on Android 12.0 or higher and must be connected to Wi-Fi or the mobile network

  1. Open Settings > Connections > SIM Card Manager
  2. Select Add Mobile plan > Scan Carrier QR Code
  3. The Camera will open. Scan the following QR code and follow the prompts


Alternatively, you can enter the details manually if needed:

  1. Select Enter Activation Code
  2. In the Activation Code field, paste or type:
    bmc.prod.ondemandconnectivity.com
  3. Follow the prompts
  • What devices are eligible for Android eSIM and Dual SIM?
  • Can I transfer my physical SIM to my eSIM or my eSIM to my physical SIM on my Android?
  • What rate plans are available for the two lines on Dual SIM?
  • If I am travelling to Canada from abroad, can I download an eSIM on Virgin’s network?
  • I have two phone numbers with Virgin Plus, on two separate devices. Can I move one of my phone numbers to an eSIM so that I have both phone numbers on one smartphone?
  • How do I tell which phone number I'm using?
  • How can I transfer my existing Virgin Plus eSIM to a new Dual SIM device?
  • What happens to my cellular plan if I erase my eSIM?
  • If I have a data plan on both lines, which data plan will I use and be billed for?
  • Can I use data while on a call?
  • How will I be billed for voice and messaging?
  • Can both lines be connected to the network at the same time?
  • What happens when I roam?
  • Will E9-1-1 and T9-1-1 work on both lines?
  • How can I delete my Android eSIM?