SETTING UP eSIM DUAL SIM ON YOUR ANDROID + FAQS

• Google Pixel 3a, Pixel 4 series, or later
• Samsung Galaxy S21 series or later
• Samsung Galaxy Z Fold3 / Z Flip3 or later
• Samsung Galaxy Note20 / Note20 Ultra
• Samsung Galaxy A54 / A35 or later
• Samsung Galaxy Tab Active5 or later
• Motorola Edge 2023 or later, Moto G 5G 2024 or later

Yes, you can bring an unlocked eSIM-only device to activate postpaid plans on the Virgin Plus network. Visit our stores to learn more.

You will need an Internet connection to set up your eSIM - either Wi-Fi or mobile data.

• Your device needs to be connected to the Internet. Make sure your device is connected to Wi-Fi or mobile data.
• The QR code will not work if your eSIM has been successfully set up. Try to make a phone call; if successful, then your eSIM should have been set up.
• The QR code can only be used if you have already placed an eSIM order with Virgin Plus.

If the issue continues, try to set up your eSIM manually by entering the activation code; see details in Setting up eSIM via QR code or activation code above. For more help, contact us.

You can switch from a SIM card to an eSIM on your current device, or transfer your service to a new device with an eSIM. Log in to My Account to manage your eSIM or SIM card, or use eSIM Quick Transfer in your device settings.

All Virgin Plus Mobility services work the same for a SIM card or an eSIM for voice, data and roaming. Learn more about roaming coverage and rates.

If you want to return, replace, recycle or dispose of your device, you may want to delete your eSIM after you cancel or transfer your Mobility service to a different device.

To delete your eSIM from your Samsung device:

1. Go to Settings.
2. Scroll down and select Connections.
3. Select SIM manager.
4. Under eSIMs, select the eSIM you want to delete.
5. Select Remove.
6. Select Remove again.

To delete your eSIM from your Google Pixel phone:

1. Go to Settings.
2. Select Network & Internet.
3. Select Mobile network.
4. Select SIMs.
5. Select the eSIM you want to delete.
6. Select Delete SIM.

If you accidentally deleted your eSIM, you can recover it by logging in to My Account to manage your eSIM.

You can choose to keep your eSIM while doing a factory reset on your device. This way, all your device settings will be reset but your eSIM will remain active.

Before you return a device activated with an eSIM, you need to transfer your Mobility service to a new SIM card or to an eSIM on another device. Learn about transferring your existing Mobility service.

• Yes, both lines are connected to the network at all times. However, when you are on a call on one line (e.g., Line 1), the other line (e.g., Line 2) automatically goes on standby mode. This means, if someone tries to call you on Line 2 when you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call will be directed to your Line 2 voicemail.
• Please be mindful that this has implications for 9-1-1 calls. If you call 9-1-1 from Line 1, your phone then disconnects and you get another call on Line 2, you will not receive a notification when the 9-1-1 operator calls you back.

Upon activating your eSIM second line, you will receive a message on your device recommending that you create your own label for each line. To do so, follow the steps below:

1. Go to Settings > Network & Internet.
2. Touch the pencil icon beside the label you would like to edit.
3. Enter the new label.

When you make and receive calls, as well as send and receive text messages, the smartphone will identify each line by the name you have chosen. Compatible apps will also display different colours for each line.

• Both lines can support data plans; however, you can only access one line’s data plan at a time. Therefore, you cannot access both data plans simultaneously.
• Your data usage will come out of the default data plan you selected in your Google Pixel’s Network & Internet settings. You can choose to toggle to your other line’s data plan within those settings at any time. For example, during work hours, you can use the data from your "Work" line, and after work you can switch to your "Personal" line. For details, please see the information from the Google support page.

• Yes, but only one line can use data at a time.
• If you’re on a call using a line that was not set as the data preferred line, you won’t be able to access that line’s data while on a call unless you enable Data During Calls in your Network & Internet settings.
• You can also access Wi-Fi on either line regardless of which line you have selected.
• To learn more about changing your data preferred line, see the Google support page.

Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which line to use for each call and text.

Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam. Please note: you will receive your roaming notifications from Bell for both lines in the same message thread. It’s important to pay attention to the line indicator (Line 1 or Line 2) in the message thread so you can tell which line you are using for roaming, especially if you have different roaming features on each line.

Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller’s number and approximate location will be provided, regardless of the line used.

For T9-1-1, each line needs to be registered separately. Register for T9-1-1.