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Setting up eSIM on Apple devices.

eSIM set up instructions for: Apple

For a newly purchased device

If an eSIM was reserved on your iPhone or iPad when you bought it from us, turn on your device and follow the initial setup prompts to complete setting up your eSIM.

If you are switching to a new Apple device, follow these instructions to transfer your existing Mobility service.


For a new or existing Mobility line on your own device

If you activated an eSIM on a line on a Virgin Plus phone number, simply follow the steps below to set up your service.

If you are bringing your phone number to Virgin Plus from another carrier, transfer your phone number first.

Setting up eSIM in the My Account app

If you use the My Account app to activate a Mobility line on eSIM, you'll be prompted to set up your eSIM in the app after placing your order.

If you haven't completed your eSIM setup, log in to the app and select Set up eSIM. The steps below won't apply.

Setting up eSIM via notification sent to your device

After activating your Virgin Plus mobility line on eSIM, you should receive a notification on your device that says your cellular plan is ready to be installed. Tap on the notification and follow the prompts to set up your eSIM. You can also find the notification by going to Settings on your device.

Setting up eSIM via QR code or activation code

If you did not receive the eSIM notification, follow the instructions below to set up your eSIM. Make sure your Apple device is on iOS 13.0 or above and connected to the Internet (Wi-Fi or mobile network):

  1. Go to Settings > Cellular > Add Cellular Plan > Add eSIM (or Add Cellular Plan)
  2. Select Use QR Code
  3. The Camera application will open. Scan the QR code below:

If you are viewing this on your iPhone:

  1. Copy the SM-DP+ Address: bmc.prod.ondemandconnectivity.com
  2. Select 'Enter Details Manually',
  3. Paste it into the "SM-DP+ Address" field. Activation Code field should be left blank.

eSIM FAQs