SETTING UP ESIM ON APPLE DEVICES.

• Yes, if you have an Apple iPhone 13 or 14 series device or an iPhone SE (3rd generation) you can activate both lines on eSIM.

• iPhone XS, iPhone XS Max, iPhone XR and iPhone 11 or later support eSIM.

Note: if your iPhone 14 or iPhone 14 Pro doesn’t have a physical SIM tray (if purchased in the U.S.), you will have to activate with an eSIM.

• To transfer your physical SIM to an eSIM, manage your SIM settings by logging into My Account or by visiting a Virgin Plus store.

Note: Apple eSIM Quick Transfer is not supported in Canada yet.

• You can transfer a physical SIM from an Android device to an eSIM on a new iPhone by logging into My Account or by visiting a Virgin Plus store.

• Either line can be activated on a 2-year smartphone plan or BYOP plan.
• You can choose to have a talk and text plan or talk, text and data plan on either line.

• Travellers can activate an eSIM with our prepaid plans. You will need an eligible credit card to complete the transaction.

• Yes, you can activate an unlocked eSIM-only iPhone 14 or iPhone 14 Pro on Virgin's network.

• Yes, as long as you have an eSIM-compatible device. You can manage your SIM settings by logging into My Account or by visiting a Virgin Plus store

• Yes, both lines can be connected to the network at all times for voice calling, as well as call waiting alerts if a second call comes in. However, data usage charges may be applicable for simultaneous incoming or outgoing voice calls when using this Apple service.

There are 4 steps to do this.  From your iPhone's settings:

1. Ensure your software has been updated to iOS 13.0 or higher.
2. Activate the Wi-Fi calling option in Settings> Phone> Wi-Fi Calling, on each of the two lines. For more information on how to set-up this function on your device, see Wi-Fi Calling.
3. Select Cellular Data, and then choose a default line (either line 1 or line 2).
4. Set Allow Cellular Data Switching to ON, which allows your iPhone to use either line depending on coverage and availability.

• Transfer your existing Virgin Plus eSIM by logging into My Account or by visiting a Virgin Plus store.
• Be ready to provide your current eSIM phone number and the EID of the new Dual SIM device you are transferring to. This can be found on the box or in the settings of the new Dual SIM iPhone by going to Settings > General > About > EID General.

• If you delete your eSIM, your cellular plan doesn’t get cancelled. You can recover your eSIM by logging in to My Account or by visiting a Virgin Plus store.

• The default labels for each of the lines are named "Primary" and "Secondary" respectively. In the "Cellular Settings" (or “Mobile Data”) of your iPhone, you can create your own labels for each line. For example, you can name your lines "Work" or "Personal" or something else.
• Use these labels when you choose which phone number to use for making or receiving calls and text messages, to designate a number for cellular data, and to assign a number to your contacts so you know which number you will use when calling or texting them.

• Both lines can support data plans; however, only one number at a time can use cellular data. If you want your iPhone to use cellular data from both plans, depending on coverage and availability, turn on Allow Cellular Data Switching.
• The data usage will come out from the set preferred line you assign in your iPhone's Cellular Settings. You can choose to toggle on your other line within those settings at any time. For example, during work hours, you can use the data from your "Work" line, and after work you can switch to your "Personal" line. For details, please see the Apple support page.

• Yes, if you turn on Allow Cellular Data Switching, then while you're on a voice call using your voice-only number, that number will switch to use voice and data. This lets you use both voice and data while on the call.
• However, if you turn off Allow Cellular Data Switching and you make a call using a voice number that isn't your designated cellular data number, then cellular data won't work while you're on the call.
• You can also access Wi-Fi on either line regardless of which line you have selected.

To learn more about changing your cellular data number, see Apple support page.

• Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which line's phone number to use for each call and text. Note: data charges may apply during simultaneous voice calls.

• Just as you can choose which line to call, message or use data from, while in Canada, you can do the same while you roam.

  Heads-up: you will receive your roaming notifications from Virgin Plus for both lines in the same message thread. It's important to pay attention to the line indicator (Line 1 or Line 2) in the message thread so you can tell which line you are using for roaming, especially if you have different roaming features on each line.

• Data roaming charges may be incurred if both lines are used for simultaneous voice calling.

• Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller's number and approximate location will be provided, regardless of the line used.
• Enabling Wi-Fi Calling on both lines has implications to 9-1-1 calls.  If you are in a situation where you need to call 9-1-1 from Line 1, your phone then disconnects and you get another call on Line 2, you will not receive a notification that the 9-1-1 operator called you back.
• For T9-1-1, each line needs to be registered separately. Register for T9-1-1.

The voicemail message waiting indicator represented as a red dot on your voicemail icon, shows that you have an unheard voicemail message from your primary line. The secondary line will not have a voicemail message waiting indicator.

To check for voicemail messages on your secondary line:

1. Change the dial pad to the secondary line.
2. Press and hold the 1 key to access your secondary line's voicemail.
3. If a password has been set, you may be asked to enter it.

Or, you can change the primary line on your iPhone:

1. Go to Settings > Cellular > Default Voice Line to change your primary line.

If you want to return, replace, recycle or dispose your device, you may want to delete your eSIM after you cancel or transfer your mobility service to a different device.

Follow steps below to delete your eSIM from your Apple device:

1. Go to Settings.
2. Select Cellular or Mobile Data.
3. Select the eSIM you want to delete.
4. Select Delete eSIM.
5. Select Update Contacts to clear the eSIM data from your phone.