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If you just activated a line on one of the compatible iPhones, we’ve reserved an eSIM for your device.

To set up eSIM to your iPhone, your device must be operating on iOS 13.0 or higher and be connected to Wi-Fi or mobile network): 

  • Go to Settings > Cellular > Add Cellular Plan
  • The Camera application will open. Scan the QR code below: (note – move QR code down to this section)

If you are viewing this on your iPhone:

  • Copy the SM-DP+ Address: CUST-011-V4-PROD-ATL2.GDSB.NET
  • Select 'Enter Details Manually',
  • Paste it into the "SM-DP+ Address" field. Activation Code field should be left blank.
  • Can I use dual eSIM mode with both lines on my Dual SIM phone?
  • What devices are eligible for iPhone eSIM and Dual SIM?
  • Can I transfer my physical SIM to my eSIM or my eSIM to my physical SIM on my iPhone?
  • What rate plans are available for the two lines on Dual SIM?
  • I have two phone numbers with Virgin Plus on two separate devices. Can I move one of my phone numbers to an eSIM so that I have both phone numbers on one smartphone?
  • Can both lines be connected to the network at the same time?
  • How do I set up my Dual SIM device so I can use both lines simultaneously?
  • How can I transfer my existing Virgin Plus eSIM to a new Dual SIM iPhone?
  • How do I tell which phone number I'm using?
  • If I have a data plan on both lines, which data plan will I use and therefore be billed for?
  • Can I use data while on a call?
  • How will I be billed for voice and messaging?
  • What happens when I roam?
  • Will E9-1-1 and T9-1-1 work on both lines?
  • How do I access my voicemail with Dual SIM on an iPhone?