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Upcoming system test: On May 4, 2022, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day.
Heads up: this test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.

Complaint Process.

At Virgin Plus, we're always on the look-out for our Members. If you're not happy, we're not happy. That's why we're making it even easier for you to tell us what's on your mind. While we think our Care Specialists are the best in the business, we know sometimes you might need some extra TLC. If you're not totally happy after being in touch with our Care Team, here are the steps for how you can escalate a complaint or concern to us:

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