Got questions about logging in to My Account? We’ve got answers.
Have a prepaid account? Learn how to manage your prepaid account 24/7.
I don’t remember my username. Where do I find it?
Your username is a nickname or email address you used when you registered for My Account. If you don’t remember it, simply click here to recover it.
I don’t remember my password, how can I reset it?
We can all be a bit forgetful sometimes! If you’ve forgotten your password, no worries. Click here to reset your password.
What do I do if my account is locked?
If you’ve locked your account out, that means you’ve entered a few too many incorrect passwords. Give it 30 minutes and try again. You may want to reset your password first, to avoid blocking your account entirely.
What do I do if my account is blocked?
Uh oh! Looks like you’ve logged in with too many incorrect attempts, and the account is blocked. We’ll need to chat to get this fixed. Contact us or dial 611 from your mobile phone.
How can I log in if my account has been cancelled?
If your account is no longer active, your phone number isn’t either. Log in using your username and password instead—and if you forgot your user name, click here to recover it!
Still need help?
To purchase products or services, or to move your services, call us to speak with an agent.
Or call 1-888-999-2321
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Monday to Saturday: 9am -9pm (Local time)
Sunday: 10am - 7pm (Local time)