ACTIVATE YOUR SIM CARD.
Heads-up: You will need a top-up method to activate. This could be a credit card, Visa debit or top-up card.
Select your top-up.
Automatic Top-Up : Each billing period we’ll automatically take out the amount you want from your bank account and add it to your Virgin Plus account balance.
Top up cards: Top up cards are available at The Source and other select retailers across Canada and come in denominations of $15, $25, $50 and $100.Top-up now
Got questions? We can help.
I have added money to my account to cover 2 or more months of my plan. When will I get my gift card?
You will receive a text message with your gift card from The Source (containing your Gift Card Number and PIN Number) within a few days of your next Monthly Charge date.
I lost the text message that contains my gift card. What can I do to get it?
If you have received your text message containing your gift card but have lost or deleted the text message, please contact us and a representative will help you.
I received my gift card. How long will I have access to it?
Once you receive your gift card and start using it, there is no expiry date.
I made my initial payment but I forgot to Top-Up my account and never received my gift card. What can I do to get it?
As long as you complete your second Top-Up to cover the total monthly charges for a second month (before your account is deactivated) you will be eligible to receive the gift card.
I topped up successfully but didn’t receive my gift card. What should I do?
If you did not receive your $20 The Source gift card and require further assistance, please contact us and a representative will help you.