VOICEMAIL VIA MMS

What is Voicemail via MMS?

Voicemail via MMS is a service that allows you to receive your voicemails as audio files via MMS (Multimedia Messaging Service). Instead of calling into your mailbox, you can play the audio file directly from your messages to hear a voicemail. You can also keep your voicemails for as long as you would like, as the audio files will remain in your text conversations until you delete them.

Voicemail via MMS is included in all current Virgin Plus smartphone rate plans. There are no changes to the way you manage your mailbox (e.g. deleting messages, changing personal greeting, etc.), and you can still call into your mailbox to listen to your messages if you prefer.

You will continue to receive traditional device voicemail notifications, unless you choose to turn those notifications off. See FAQs for more info.

Eligibility for Voicemail via MMS

All Virgin Plus Members with Voicemail are eligible for this enhancement and will be automatically opted-in, with the exception of Members who have the Voicemail to Text and/or Visual Voicemail add-ons. These Members can manually opt in to Voicemail via MMS by texting “START” to 44625.

Heads up: to receive voicemails via MMS, your smartphone must be connected to the Virgin Plus network, have cellular data turned on and be able to receive MMS messages. There’s no charge for data used for Voicemail via MMS in Canada. Data charges apply when roaming.

Got questions? We can help.

How do I opt out/in to Voicemail via MMS?

To opt out of Voicemail via MMS, text “STOP” to 44625.
To opt in to Voicemail via MMS, text “START” to 44625.
Is there a charge for this service?

Within Canada: No, this service is an enhancement to the Voicemail feature, which is included in all current Virgin Plus smartphone rate plans.

Outside of Canada: When roaming, standard data usage rates apply, which will be deducted from your Travel Pass or roaming add-on, if applicable. If you do not have a roaming add-on or travel pass, Voicemail via MMS will not work. Data usage applies if the audio file downloads automatically or if you open the MMS and download the audio file manually.
Will I receive new voicemails via MMS if my voicemail mailbox is full?

No. If your voicemail mailbox is full, you cannot receive any new voicemails in your mailbox or via MMS. You should continue to manage your voicemail mailbox as you normally do – call in and delete messages you no longer require – to free up space for new voice messages to be left.
How do I delete voicemails?

You need to call into your mailbox (press and hold the 1 key on your phone) to delete voicemails. Deleting the MMS audio files from your text messages will only remove them from using storage space on your phone.
Do the MMS audio files use phone storage?

Yes, the MMS audio files will use minimal storage space on your phone (a 2 minute voicemail will use approximately 200 KB of space). You can delete these files at any time. However, to delete the actual voicemail, you need to call into your voicemail mailbox.