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Extended Coverage – Frequently asked questions

Learn how Virgin Plus Extended Coverage works across Canada, who is eligible, where it’s available and what usage limits apply, with no extra roaming fees.

  • What is Extended Coverage?

    Extended Coverage gives you access to wireless services when the Virgin Plus network is out of reach. Your device will automatically reconnect to the Virgin Plus network once it becomes available. Virgin Plus is rolling out voice, text and data coverage to postpaid customers.

  • What should I expect when connecting to Extended Coverage?

    Your device screen will display "Virgin-EXT" instead of "Virgin Plus" as the network name. If you are on an active call and travel outside the Virgin Plus network, your call will drop during the transition. Once you see "Virgin-EXT" appear on your screen, you can dial again to complete your call.

  • Where is Extended Coverage available?

    Extended Coverage is available in many rural areas, highways, and corridors between major cities across Ontario, Québec, Manitoba, Saskatchewan, Alberta, British Columbia and Atlantic Canada. You can view our national footprint and Extended Coverage on our coverage map at virginplus.ca/coverage.

  • Are there extra costs to access Extended Coverage?

    No. There are no additional fees, roaming charges or hidden costs for using Extended Coverage. All usage is included in your existing monthly postpaid rate plan and will count toward your plan's standard monthly limits.

  • Are there any limitations when connected to Extended Coverage?

    Extended Coverage is intended for temporary and occasional use. Most of your monthly usage must occur on the Virgin Plus network, and restrictions or limitations may apply to usage beyond temporary and occasional use.

    3G customers will need to upgrade to access Extended Coverage.

    Some features may not be available while connected to Extended Coverage, including:

    • Name Display
    • 4-1-1 Directory Assistance Call Completion
    • Pound (#) numbers and short codes
    • N-1-1 codes:

      • 2-1-1: Community information
      • 3-1-1: Non-emergency municipal government
      • 5-1-1: Weather and traveller information
      • 7-1-1: Access to Message Relay Service (MRS) for the deaf
      • 8-1-1: Non-urgent health teletriage services




    • Note: Virgin Plus and our partners may, without notice, change geographical coverage areas. Virgin Plus is not liable for any loss suffered as a result of any disruptions or outages to Extended Coverage, or as a result of any changes to areas where Extended Coverage is available.