How to make a payment arrangement?

In order to avoid getting your services suspended, we recommend that you make a payment in full before the bill’s due date. If this is not possible, you have the option of setting up a payment arrangement through MyAccount, if your account balance is past due.

To set up a payment arrangement via MyAccount:

1. Login to MyAccount.


2. Under Pay Now, click Propose an arrangement (this will only appear if the account has an overdue amount).


3. From Payment arrangement window:
   
   
   1. Check Current balance and Overdue amount of Bill section.
   2. Select number of installments.
   3. Enter amount to be paid for First installment.
   4. Choose from calendar icon Date of payment.
   5. Choose a payment method.
   6. Click Continue to review button.


4. From Payment info window:
   
   
   1. Repeat steps for subsequent installments.
   2. Click Continue to review button.


5. From Review and submit window:
   
   
   1. Click on Edit button if changes required for Installment & payment information.
   2. Click on Submit button.

Note: your payment arrangement may be disabled for any of the following reasons:

• Account is cancelled/closed
• 2 or more returned payments in 30 days
• 2 or more failed payment arrangements in 30 days
• Any credit card chargeback within 6 months

How to change or cancel a payment arrangement

To make changes to or cancel your existing payment arrangement, please contact an accounts receivable representative at 1-866-612-8483.

Business hours

• Monday to Friday, 8 a.m. to 9 p.m.
• Saturday and Sunday, 9 a.m. to 6 p.m.