How to boost your Wi-Fi connection.

Nobody wants funky Wi-Fi. Buffering mid-video? Stalled downloads? No, thank you.

Here are some things you can try to make sure your connection is always as strong as possible.

Wi-Fi Checkup Tool
Modem Location
Number of Devices
Device Age and Quality
Signal Interference

Wi-Fi Checkup Tool.

Having Wi-Fi issues? Our Wi-Fi checkup tool in the My Account app will analyze your Wi-Fi network and provide recommendations for optimizing performance. Most issues can be fixed in under 5 minutes.

Scan the QR code to launch the tool in the My Account app

Can't scan the QR code? To launch the Wi-Fi checkup tool, open or download the My Account app, select Support on the bottom right of the screen, then select Wi-Fi checkup.

Modem location.

Your Wi-Fi connection is strongest the closer you are to your modem. Ensure that your modem is located where you use Wi-Fi most in your home.

Wi-Fi radio waves are affected by:

Distance from the modem.
Obstructions such as walls, furniture, etc.
Signal interference from other electronics (small appliances, microwaves, etc.).

Test your Wi-Fi.

Test the reach of your Wi-Fi signal by running multiple speed tests as you move away from your modem.
Use the device that is experiencing slow speeds, if possible.

Use a laptop or other portable device

Run a speed test standing next to the modem and note the results.
Move to the location where your device is experiencing slow speeds and run another speed test.
Compare the speed test results.

Tip: Try to ensure that no other devices are consuming high bandwidth while testing (i.e. streaming videos or online gaming).

Try these tips to boost your signal reach.

Remove obstructions from around your modem (cabinets, boxes, etc.)
We recommend adding a signal boosting device/Wi-Fi mesh system to extend the range of the Wi-Fi signal in your home.

Number of devices.

The more devices you have connected to your Wi-Fi network, the more likely it is to slow down.
Higher speed internet packages deliver stronger Wi-Fi to multiple devices.

To avoid this	Try this
Devices may still use your Wi-Fi even when you’re not using them.	Disconnect from Wi-Fi or turn devices off when you’re not using them.
Certain activities use a lot of bandwidth, such as streaming videos in 4K.	Reduce your viewing quality to HD.
You may have more devices connected to your Wi-Fi network than your Internet package can support.	See if a higher-speed Internet package is available.

To avoid this: Devices may still use your Wi-Fi even when you’re not using them.

Try this: Disconnect from Wi-Fi or turn devices off when you’re not using them.

To avoid this: Certain activities use a lot of bandwidth, such as streaming videos in 4K.

Try this: Reduce your viewing quality to HD.

To avoid this: You may have more devices connected to your Wi-Fi network than your Internet package can support.

Try this: See if a higher-speed Internet package is available.

Device age and quality.

Different types of devices support different types of Wi-Fi speeds. Check out what your device is capable of on the chart below.

Device type	Age	Max. speed range
Computers Desktops and laptops Heads up! To reach the speeds shown you need an Internet package of equal or greater speed. For example, to achieve speeds of 50 Mbps you must have a package of at least 50 Mbps.	5+ years old	10 to 50 Mbps
	3+ years old	50 to 150 Mbps
	1+ years old	150 to 250 Mbps
	New	250 to 750 Mbps
Mobile devices Smartphones and tablets	5+ years old	10 to 25 Mbps
	3+ years old	25 to 75 Mbps
	1+ years old	75 to 200 Mbps
	New	200 to 400 Mbps

Computers
Desktops and laptops

Heads up! To reach the speeds shown you need an Internet package of equal or greater speed. For example, to achieve speeds of 50 Mbps you must have a package of at least 50 Mbps.

Age: 5+ years old

Max. speed range 10 to 50 Mbps

Age: 3+ years old

Max. speed range 50 to 150 Mbps

Age: 1+ years old

Max. speed range 150 to 250 Mbps

Age: New

Max. speed range 250 to 750 Mbps

Mobile devices
Smartphones and tablets

Age: 5+ years old

Max. speed range 10 to 50 Mbps

Age: 3+ years old

Max. speed range 25 to 75 Mbps

Age: 1+ years old

Max. speed range 75 to 200 Mbps

Age: New

Max. speed range 200 to 400 Mbps

Try these tips to boost your device’s wi-fi speed.

Power your device off completely and power it back on after 30 seconds.
Clear your browser history and chase (if applicable).
Remove any unused apps. Apps can run in the background, slowing down your device.
Upgrade your device.

Signal interference.

Your Wi-Fi signals are always competing for the best spot in the connection.

Here are the most common reasons for interference and tips to improve your device’s Wi-Fi speed:

Reasons for interference	Tip
High density living area	Try to use your device where it has a clear line of sight to your modem.
Peak activity hours	Test your Wi-Fi speed at peak hours and non-peak hours and compare the results. Slow speed during peak hours will confirm signal congestion is reducing the speeds to your device. Consider using a wired connection during peak hours to improve your speed.
Older devices	Grab a newer model of your device to ensure proper connectivity. Check out our selection of phones and tablets here.
Other electronics	Move other electronic devices away from your modem.

High density living area

Tip: Try to use your device where it has a clear line of sight to your modem.

Peak activity hours

Tip: Test your Wi-Fi speed at peak hours and non-peak hours and compare the results. Slow speed during peak hours will confirm signal congestion is reducing the speeds to your device. Consider using a wired connection during peak hours to improve your speed.

Older devices

Tip: Grab a newer model of your device to ensure proper connectivity. Check out our selection of phones and tablets here.

Other electronics

Tip: Move other electronic devices away from your modem.