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Member Updates

HEADS UP! 911 FEE CHANGE.

Effective September 1, 2021, the Government of Alberta 9-1-1 service fee will increase from $0.44 to $0.95 per month. Fees withheld will be remitted to the government.

HEADS UP! 911 FEE CHANGE.

Effective May 7, 2021, the Government of Saskatchewan 9-1-1 service fee will increase from $0.94 to $1.88 per month. Fees withheld will be remitted to the government.

HEADS UP! NEW AREA CODE IN SASKATCHEWAN COMING IN 2021.

To meet the growing demand for telecommunications services and numbers, a new area code 474 will be introduced in Saskatchewan on October 2, 2021. The new area code will co-exist in Saskatchewan with area codes 306 and 639.

Introducing a new area code in a region that is already served by another code creates only minor changes:

  • Only new phone numbers are affected by the addition.
  • Existing phone numbers keep the same area code and are not changed in any way.
  • Local calling areas remain the same.
  • The 9-1-1 emergency number remains a three-digit number throughout the area.

HEADS UP! 911 FEE CHANGE

Effective January 1, 2021, the Government of New Brunswick 9-1-1 service fee will increase from $0.53 to $0.97 per month.

HEADS UP! 911 FEE CHANGE

As of November 4th 2019, Virgin Plus will start charging Members residing in Northwest Territories a regulated provincial tax for the funding of the 911 service in this province.

 Province

Monthly Tax:

Northwest Territories

$1.70


Just a heads-up, this is a charge that was created by the government in this province and not by Virgin Plus. We're required to collect the tax and pass it on to these governments just like provincial sales taxes.

MOBILE TV CHANNEL REDUCTION UPDATE

As of May 1, 2019, Mobile TV is no longer available to new members. For members who still have access to the Mobile TV application, please note that starting November 30, 2019, some channels will be removed from your Mobile TV service as of the dates listed below:

Removal Date

Channel(s)

Nov 30, 2019

  • NFL Network
  • V
  • Documentary

Dec 15, 2019

  • MLB Network

Dec 31, 2019

  • TVA
  • YTV
  • Treehouse

Mar 31, 2020

  • CBC
  • CBC News Network
  • ICI Radio-Canada Télé
  • ICI RDI
  • Comedy Time

SWITCHING TO PAPERLESS BILLING

Attention Member! In an effort to reduce paper billing waste and reduce costs, as of July 2019, we will be begin switching Members to paperless billing, aka eBill. If you currently receive a paper bill, you'll need to take action. Sign up for My Account and be sure we have a valid email address on file. If you already have a My Account profile set up, great, just be sure the email address on file is the email address where you want to receive your eBill notification. This will ensure when you're switched, you'll still get your bill. Don't sweat it, we'll reach out to you 2 months in advance of the switch.

GOOD TO KNOW:

  • Change will take effect on the Members 3rd billing cycle after the communication is sent. For example, if you received a communication about this in May, the switch will occur in July.
  • Once a Member has been communicated to, a paper bill will still be sent out for the next 2 billing cycles.
  • Download the My Account app for billing features right at your fingertips.
  • Notifications will be sent to the email address listed on the account.
  • To register for online billing, you must be the account holder.
  • To see a more detailed version of your bill, you can download a detailed pdf.
  • You can easily setup secure one-time or recurring online payments using a credit/debit card.
  • If you cancel your account, you can still view your last 18 months of bill activity.

HEADS UP! PRICE CHANGE INFO.

Country Current Int LD Rate New Int LD Rate
Afghanistan $2.15 $3.00
Albania $2.02 $3.00
Algeria $0.79 $2.50
American Samoa $1.31 $2.50
Andorra $0.98 $2.50
Angola $2.09 $2.50
Anguilla $1.35 $2.50
Antigua & Barbuda $0.93 $2.50
Argentina $1.59 $2.50
Armenia $1.67 $2.50
Aruba $0.77 $2.50
ASCENSION ISLAND $1.60 $3.00
Australia $0.54 $1.50
Austria $0.75 $1.50
Azerbaijan $1.82 $2.50
Bahamas $0.54 $2.50
Bahrain $1.32 $2.50
Bangladesh $1.30 $1.50
Barbados $0.96 $2.50
Belarus $2.00 $3.00
Belgium $0.71 $1.50
Belize $1.53 $2.50
Benin $1.50 $2.50
Bermuda $0.62 $2.50
Bhutan $1.28 $2.50
Bolivia $1.25 $2.50
Bosnia & Herzegovina $1.30 $2.50
Botswana $1.28 $2.50
Brazil $1.29 $2.50
BRITISH INDIAN OCEAN TRTY $3.22 $3.22
Brunei $0.80 $2.50
Bulgaria $0.75 $2.50
Burkina Faso $1.17 $2.50
Burundi $1.71 $3.00
Cambodia $2.51 $2.51
Cameroon $1.06 $2.67
Cape Verde $1.39 $3.05
Cayman Islands $0.86 $2.89
Central African Republic $1.53 $3.08
Chad $1.91 $3.01
Chile $1.03 $2.50
China $0.99 $1.50
Colombia $1.36 $2.50
Comoros $1.35 $2.50
Congo $1.67 $3.00
Congo (Democratic Rep.) $1.83 $1.83
Cook Islands $1.67 $3.00
Costa Rica $1.10 $2.50
Côte d'Ivoire $2.67 $2.67
Croatia $1.24 $2.50
Cuba $1.91 $3.00
Cyprus $1.35 $2.50
Czech Republic $1.15 $2.50
Denmark $0.80 $1.50
Djibouti $1.85 $2.50
Dominica $0.90 $2.50
Dominican Republic $0.81 $1.50
East Timor $2.40 $3.00
Ecuador $1.51 $2.50
Egypt $1.15 $2.50
El Salvador $1.23 $2.50
Equatorial Guinea $1.54 $2.50
ERITREA $1.77 $2.50
Estonia $1.02 $2.50
Ethiopia $2.10 $2.50
Falkland Islands $1.62 $3.00
Faroe Islands $0.88 $2.50
Fiji $1.27 $2.50
Finland $0.84 $1.50
France $0.49 $1.50
French Guiana $1.65 $2.50
French Polynesia $1.76 $2.50
Gabon $0.90 $3.00
Gambia $1.04 $3.00
Georgia $1.95 $2.50
Germany $0.52 $1.50
Ghana $1.20 $2.50
Gibraltar $1.25 $2.50
Greece $0.79 $1.50
Greenland $1.27 $3.00
Grenada $0.90 $2.50
Guadeloupe $0.86 $2.50
Guam $0.95 $2.50
Guatemala $1.07 $2.50
Guinea $1.09 $3.00
Guinea-Bissau $3.05 $3.05
Guyana $0.98 $2.50
Haiti $0.95 $2.50
Honduras $0.96 $2.50
Hong Kong $0.37 $1.50
Hungary $0.92 $2.50
Iceland $0.99 $1.50
IMMARSAT-SNAC (satellite) $13.75 $13.75
India $0.95 $1.50
Indonesia $1.22 $2.50
INMARSAT-E  (satellite) $13.75 $13.75
INMARSAT-I  (satellite) $13.75 $13.75
INMARSAT-P  (satellite) $13.75 $13.75
INMARSAT-W  (satellite) $13.75 $13.75
IRAN $2.15 $2.50
Iraq $1.75 $2.50
Ireland $0.75 $1.50
IRIDIUM $7.50 $7.50
Israel $0.99 $2.50
Italy $0.54 $1.50
Jamaica $0.71 $2.50
Japan $0.64 $2.50
Jordan $1.24 $2.50
Kenya $1.52 $2.50
KIRIBATI $1.90 $3.00
Kosovo $1.15 $1.15
Kuwait $1.24 $2.50
Kyrgyzstan $1.65 $2.50
Laos $2.27 $2.50
Latvia $1.83 $3.00
Lebanon $1.28 $3.00
Lesotho $1.07 $2.50
Liberia $1.15 $3.00
Libya $0.80 $2.50
Liechtenstein $0.85 $2.50
Lithuania $1.27 $2.50
Luxembourg $0.80 $2.50
Macau $1.26 $1.50
Macedonia $1.36 $2.50
Madagascar $2.38 $3.00
Malawi $1.10 $2.50
Malaysia $1.04 $2.50
Maldives $1.53 $3.00
Mali $2.16 $2.50
Malta $1.25 $2.50
MARIANA ISLAND $0.85 $0.85
MARSHALL ISLANDS $2.89 $2.89
Martinique $0.86 $2.50
Mauritania $1.40 $3.00
Mauritius $1.43 $2.50
Mexico $0.40 $1.50
Micronesia $1.98 $2.50
Moldova $1.23 $2.50
Monaco $0.59 $2.50
Mongolia $2.52 $3.00
Montenegro $0.90 $3.00
Montserrat $0.90 $2.50
Morocco $0.92 $3.00
Mozambique $2.13 $2.50
Myanmar $2.96 $2.96
Namibia $1.33 $2.50
Nauru $2.22 $2.50
Nepal $1.27 $2.50
Netherlands $0.66 $1.50
NETHERLANDS ANTILLES $0.80 $0.80
New Caledonia $1.76 $2.50
New Zealand $0.90 $1.50
Nicaragua $1.39 $2.50
Niger $1.15 $2.50
Nigeria $1.09 $2.50
NIUE ISLAND $2.48 $3.00
Norfolk Island $1.13 $3.00
NORTH KOREA $2.58 $3.00
Norway $0.85 $2.50
Oman $2.63 $3.00
Pakistan $1.17 $2.50
Palau $3.08 $3.08
Palestinian Territory $1.05 $2.50
Panama $0.86 $2.50
Papua New Guinea $0.88 $3.00
Paraguay $0.88 $2.50
Peru $1.21 $2.50
Philippines $0.70 $2.50
Poland $0.68 $2.50
Portugal $0.70 $1.50
Puerto Rico $0.62 $1.50
Qatar $1.33 $2.50
Reunion $1.24 $2.50
Romania $1.44 $2.50
Russia $1.40 $2.50
Rwanda $1.33 $2.50
Samoa $2.78 $2.78
San Marino $1.11 $2.50
Sao Tome & Principle $1.76 $3.00
SATELLITE $3.80 $15.00
SATELLITE $3.80 $15.00
Saudi Arabia $1.75 $2.50
Senegal $2.03 $2.50
Serbia $1.15 $2.50
Seychelles $1.47 $3.00
Sierra Leone $1.50 $3.00
Singapore $0.77 $1.50
Sint Maarten $0.80 $2.50
Slovakia $1.16 $2.50
Slovenia $1.35 $2.50
Solomon Islands $2.40 $3.00
Somalia $3.01 $3.01
South Africa $1.03 $2.50
South Korea $0.84 $2.50
South Sudan $1.24 $2.50
Spain $0.62 $1.50
Sri Lanka $0.80 $2.50
ST. HELENA $1.93 $3.00
St. Kitts & Nevis $0.90 $2.50
St. Lucia $0.91 $2.50
St. Pierre & Miquelon $0.42 $2.50
St. Vincent & Grenadines $0.90 $2.50
Sudan $1.24 $2.50
Suriname $1.54 $2.50
Swaziland $1.19 $2.50
Sweden $0.64 $1.50
Switzerland $0.58 $1.50
Syria $1.84 $2.50
Taiwan $0.52 $1.50
Tajikistan $2.15 $2.50
Tanzania $1.05 $2.50
Thailand $1.24 $2.50
Togo $1.38 $3.00
TOKELAU ISLAND $2.30 $3.00
Tonga $1.54 $3.00
Trinidad & Tobago $0.84 $2.50
Tunisia $1.21 $3.00
Turkey $1.22 $2.50
Turkmenistan $1.48 $2.50
Turks & Caicos Islands $1.05 $2.50
TUVALU $1.60 $3.00
Uganda $1.22 $2.50
Ukraine $1.50 $2.50
United Arab Emirates $0.91 $2.50
United Kingdom $0.48 $1.50
Uruguay $1.25 $2.50
Uzbekistan $0.75 $2.50
Vanuatu $1.39 $3.00
Venezuela $0.98 $2.50
Vietnam $1.47 $2.50
WALLIS & FUTUNA ISLANDS $2.75 $3.00
Yemen $1.78 $2.50
Zambia $1.11 $2.50
Zimbabwe $0.96 $3.00