Am I eligible for paper bill?
You are eligible to receive paper billing if:
- You self-identify as a person with a disability
- You do not have home Internet or mobile data services provided by Virgin Plus
- You are 65 years of age or older
If you meet the eligibility criteria, please contact us to request paper billing.
e-Billing is the more convenient and greener way to get your bills. Head to the My Account or virginplus.ca/billformat to get started.
Still need help?
To purchase products or services, or to move your services, call us to speak with an agent.
Or call 1-888-999-2321
For service in Cantonese or Mandarin
Monday to Saturday: 9am -9pm (Local time)
Sunday: 10am - 7pm (Local time)