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Roam sweet roam with home data faqs

• Is Roam Sweet Roam available for international destinations besides the U.S.?

  Roam Sweet Roam has you covered in over 200 destinations, including the U.S. (including Puerto Rico and the U.S. Virgin Islands) and international destinations across Europe, the Caribbean, Bahamas, Bermuda, Mexico, Central and South America, Asia, South Africa, Oceania and the Middle East.

  See list of International Destinations. If your travel destination is not included in Roam Sweet Roam, you can purchase a travel pass.
• Does Roam Sweet Roam cover roaming charges on cruise ships and in flight services?

  Roam Sweet Roam does not cover roaming charges on cruise ships and in–flight services.

• How do I switch from Roam Sweet Roam with 500 MB to Roam Sweet Roam with home data?

  To switch to Roam Sweet Roam with home data, text “ROAMHOME” to 6800. You will receive a text message to remove the current option from your account. Reply Y to confirm the removal. You will then receive a text message to add the new option. Simply reply ADD to confirm the addition.

  You can also log into your My Account to make the switch. Once logged in, select the destination you are travelling to. If the destination you selected is covered by Roam Sweet Roam, you will see the Roam Sweet Roam option you currently are enrolled in pre-selected. To switch, simply select the other Roam Sweet Roam option and submit the order.

  Keep in mind that Roam Sweet Roam with home data and Roam Sweet Roam with 500 MB only take effect once you've enrolled; therefore, we recommend switching prior to travelling.

• Is there a maximum number of daily charges for Roam Sweet Roam within the same billing period?

  Yes, you'll only be charged for a maximum of 20 days per line in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and in other international destinations within the same billing period.

  If you have Roam Sweet Roam with home data, you can continue enjoying unlimited talk and text and continue to use the data from your plan at no additional cost for the rest of your billing period. You'll only be charged if you exceed the data included in your rate plan.

• How will I be charged if I'm enrolled in Roam Sweet Roam while travelling?

  You will only be charged the Roam Sweet Roam daily fee when you make or answer a call, send a text or when data is sent or received while in your Roam Sweet Roam destination. For any days that you do not use voice, text or data in a Roam Sweet Roam destination, you will not be charged the Roam Sweet Roam daily fee. If you are enrolled in Roam Sweet Roam but do not want to be charged when arriving at your Roam Sweet Roam destination, make sure that data roaming is turned off on your phone, don't make or answer any calls, and don't send any text messages.

• Does Roam Sweet Roam include unlimited Canada-wide talk and text across my roaming destination?

  Yes. You can make unlimited voice calls and send unlimited text messages within your roaming destination and back to Canada without having to worry about additional charges. Additional charges are only applicable when you are making calls outside of your roaming destination. Calls back to Canada are not subject to additional charges. You can also receive unlimited incoming calls and incoming text messages from anywhere. Roaming in international destinations (outside the U.S., Puerto Rico and U.S. Virgin Islands) also includes unlimited outgoing international text messaging.

• Are there any charges when making calls or sending text messages outside of my Roam Sweet Roam destination and Canada?

  Please refer to the following table for additional charges for outgoing calls and text messages to destinations outside of the roaming destination and Canada.
  Table:

  	Calls to destinations outside of roaming destination and Canada	Text messages to destinations outside of roaming destination and Canada
  The U.S., Puerto Rico and the U.S. Virgin Islands	$0.95/minute	Included
  International	$1.45/minute	Included

• Can I enroll in Roam Sweet Roam if I'm already in a Roam Sweet Roam destination?

  Yes, you can add Roam Sweet Roam with home data by texting “ROAMHOME” to 6800.

  Keep in mind that Roam Sweet Roam with home data will only take effect once you've enrolled; therefore, we recommend enrolling prior to travelling.

• Can I continue to use Roam Sweet Roam when I get back to Canada?

  No. Roam Sweet Roam is for when you are roaming in a Roam Sweet Roam destination. When back in Canada, you will revert to your rate plan.

• How can I unsubscribe from Roam Sweet Roam?

  Once you've enrolled in Roam Sweet Roam, you will be covered for all future trips and will only be charged on days when you use your phone in a Roam Sweet Roam destination. You will not be charged when you are not roaming. Please contact us if you'd like to unsubscribe.

• Are calls to toll-free numbers included with Roam Sweet Roam?

  Yes. Calls to toll-free numbers are included while in the U.S. and while traveling internationally.

• How can I enroll in Roam Sweet Roam with home data?

  To get Roam Sweet Roam with home data, simply text “ROAMHOME” to 6800 or login to My Account. Once you enroll, you will automatically enjoy affordable daily rates for each day you call, text or use data with your phone when roaming in any of the Roam Sweet Roam destinations.

• When does the daily maximum download speeds for up to 5 GB of roaming data begin and expire?

  Your allowance begins upon your first data use in your Roam Sweet Roam destination and expires at 11:59:59 p.m. Eastern Time on that same day, regardless of the time zone where you’re roaming. Data speeds reset at 12:00 a.m. (ET) daily with a new allotment of 5 GB of data at maximum download speeds.

• If I use up my allotment of data at maximum download speeds, will I still be able to use data from my rate plan?

  Yes, if you use up your daily 5 GB of data at maximum speeds, you can continue to use data at reduced speeds of up to 512 Kbps^† for the remainder of the day as long as you have not exceeded the data included in your rate plan. Data speeds reset at 12:00 a.m. (ET) daily with a new allotment of 5 GB of data at maximum download speeds.

  ^†Speed and signal strength may vary due to roaming partner’s network technology, traffic, topography, environmental conditions and other factors.

• How do I purchase additional data at maximum download speeds with Roam Sweet Roam - with home data?

  Once you use up your daily 5 GB of data at maximum download speeds, you will automatically receive a notification that includes the option to purchase an additional 1 GB of maximum-speed data for $6 in the U.S. (including Puerto Rico and the U.S. Virgin Islands) or for $8 in international Roam Sweet Roam destinations. All additional maximum-speed data expires at 11:59:59 p.m. Eastern Time on the day the data was purchased. Data speeds reset at 12:00 a.m. (ET) daily with a new allotment of 5 GB of data at maximum download speeds.

• Can I opt out of the SMS notifying me that I’ve exceeded my daily 5 GB of data at maximum download speeds?

  Text message (SMS) notifications are part of the Roam Sweet Roam - with home data service. If you prefer not to receive SMS notifications, please consider a different roaming option by clicking here.

• What is the impact on data speeds?

  Once you have used your daily 5 GB of data at maximum speeds, you should still be able to access email, light web browsing and messaging. Applications that require higher data speeds (such as video streaming) may be affected by the data speed reduction.

• What happens if I exceed the data in my rate plan while travelling and want to continue using data?

  The regular data overage charges of your plan will apply.

• If I use all the data from my plan while travelling and I have Roam Sweet Roam with home data, will I still be able to make calls and send text messages for the rest of the day?

  Yes, you will still be able to make and receive unlimited calls and text messages within your Roam Sweet Roam destination and back to Canada.

ROAM SWEET ROAM WITH 500 MB FAQs

Heads up: this feature can no longer be added as of March 9, 2023.