Got questions? We can help.
What happens once I have completed my 2 top-ups?
Once you have completed these actions, you will receive a text message. The text message will arrive within a few days after your Monthly Charge date. It will include instructions on how to redeem your gift card.
I have added money to my account to cover 2 or more months of my plan. When will I get my gift card?
You will receive a text message with your gift card (containing the gift card code and PIN) within a few days of your next Monthly Charge Date.
I lost the text message that contains my gift card. What can I do to get it?
If you have misplaced or deleted the text message, please contact us and a representative will help you.
I received the text message with my gift card code and PIN. How do I redeem it?
You can redeem your gift card online in person at a Staples location. While in-store, be sure to show the in-store representative the text message with your gift card details to check out.
I received my gift card. When does it expire?
Once you receive your gift card, you can start using it and there is no expiry date. We suggest taking a screenshot of the gift card code and storing it in a safe place in case the original text message is misplaced.
How do I check the balance on my gift card?
Members can check their card balance in store or by calling 1-877-635-7704.
I am an existing Virgin Plus Member and I bought a Top-Up card at Staples, am I eligible to get the gift card?
This offer is only available for new Virgin Plus Members that purchase and activate a SIM Card from Staples in Canada as of April 24, 2023.
I made my initial payment but I forgot to Top-Up my account and never received my gift card. What can I do to get it?
As long as you complete your second Top-Up or have enough funds to cover the total monthly charges for a second month (before your account is deactivated) you will be eligible to receive the gift card.
I topped up successfully, it’s been over 2 months but didn’t receive a gift card. What should I do?
Ensure your message preferences are set to on / yes. If you did not receive your $20 Staples gift card and require further assistance, please contact us and a representative will help you.