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BOLT TO VoLTE.

Your voice and video calls just got a whole lot clearer.

ENJOY CLEARER CALLS

If you live in an LTE area, just keep doing what you’re doing. Your network calls just got better and you get to benefit with even crisper, clearer calls. You don't need to do anything different. Just enjoy the improvements we’re hooking you up with, like switching between voice and video calls without needing to hang up. It's the Voice (VoLTE) and Video over LTE (ViLTE), and we can't wait for you to enjoy.

ELIGIBILITY

You'll need a compatible phone:

Apple
  • iPhone 6 and all newer models (including SE)*
Google
  • Pixel 2, 2 XL
  • Pixel 3, 3 XL
  • Pixel 3a, 3a XL
  • Pixel 4 and all newer models*
Huawei
  • Mate 20 Pro, P20 Pro
  • P30 and all newer models*
LG
  • Velvet 5G
  • G5, G6, G7 ThinQ, G8 ThinQ, G8X ThinQ, G7 One*
  • K20*, K30*, K31, K32, K41S, K61
  • Q6, Q Stylo+, Q60, Q70
  • Stylo 3 Plus
  • X Power 2, X Power 3
Motorola
  • Moto E, E5 Play, E6, G6 Play*, G7 Play, Z3 Play
  • Moto G Fast, G Power, G Pure, G 5G, G Stylus 5G
  • Moto One Vision, One Hyper, One 5G Ace
Samsung
  • Galaxy S6 and all newer models
  • Galaxy Note 8, 9 and all newer models
  • Galaxy Xcover 4
  • Galaxy A03s, A5 (2017), A8, A10e, A11, A12, A13 5G, A20, A21, A32 5G, A50, A51, A52 5G, A53, A70, A71
  • Galaxy J3, J3 Prime, J3 (2018)
  • Galaxy Z Flip 3 5G
Sony
  • Xperia XZ1 and all newer models
TCL
  • 10 Pro and all newer models
ZTE
  • Cymbal 2
  • Blade A3 L*, Blade A3+*, Blade A7P*
  • WF723*

*Video over LTE is not supported on this device.

You'll also need to live in the ever growing area with network coverage. If you're not in the area yet, don't worry, we'll get it to you soon.

HOW IT WORKS

Making a call: Just keep doing what you’re doing. If you’re in the VoLTE area, everything will improve automatically.

Making a video call: Just select the video call icon, call another Virgin Plus Member with a compatible phone and it’ll feel like they’re right there next to you.

Heads up! Video calling over LTE isn't available on the iPhone.

Switch from voice to video: Just tap the video icon on the voice call screen to see the person you’re talking to.

Switch from video to voice: Tap the voice call button to turn off the video and switch to a voice call without dropping the call.

Receiving a video call: You’re in control. When a video call is coming in you can decide if you want to see, hear, or just text them back later.

Enable or disable Voice and Video over LTE: Want to go old school and turn off the high quality voice and video? Go to the phone dial pad and select More > Settings > Voice over LTE > Do not allow VoLTE calls. This will also disable video calling.

ENABLING VoLTE ON YOUR PHONE

Apple iOS

iOS 14
iPhone 6s and newer devices running on iOS 14 or higher will automatically connect to LTE and will enable VoLTE by default.

iOS 13 and older
iPhones running on iOS 13 or older, or ones that do not support iOS 14 (iPhone 6 and 6 Plus), will need to have VoLTE enabled. To do so:

  1. Go to Settings.
  2. Select Cellular.
  3. Select Cellular Data Options.
  4. Select Voice & Data.
  5. Select LTE, VoLTE ON.

 

Android OS

Android 11
Android devices running on Android 11 or higher, will automatically connect to LTE and will enable VoLTE by default.

Android 10 and older
Devices running on Android 10 or older will need to have VoLTE enabled. To do so:

  1. Go to Settings.
  2. Select Connections.
  3. Select Mobile Networks.
  4. Select VoLTE Calls.
  5. Activate VoLTE Calls: ON.

Voice over LTE (VoLTE) and Video over LTE (ViLTE) ROAMING.

It's possible for select devices to make and get calls over the LTE network, while roaming in the U.S. (including Puerto Rico and the US Virgin Islands) and several international destinations.

The following devices are capable of VoLTE/ViLTE roaming:

Alcatel devices support VoLTE & ViLTE
  • 1B
Must be operating on Android 10 or later
Apple devices only support VoLTE
  • iPhone 8 and 8 Plus
  • iPhone X
  • iPhone XR, XS and XS Max
  • iPhone 11, 11 Pro and 11 Pro Max
  • iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini
  • iPhone 13, 13 Pro, 13 Pro Max and 13 Mini
Must be operating on iOS 14 or higher
  • iPhone 6S and 6S Plus
  • iPhone SE, iPhone SE (second generation)
  • iPhone 7 and 7 Plus
Must be operating on iOS 13.4 or higher
Google devices support VoLTE
  • Pixel 4 and all newer models
Must be operating on Android 10 or later
LG devices support VoLTE & ViLTE
  • Velvet 5G
  • G7 ThinQ, G8 ThinQ, G7 One*
  • K61, K41S, K31, K32*, K20*
Must be operating on Android 10 or later
Motorola devices support VoLTE & ViLTE
  • Moto G Power, G Pure, G 5G, G Stylus 5G
  • Moto One 5G Ace
Must be operating on Android 11 or later
Samsung devices support VoLTE & ViLTE
  • Galaxy S9 and all newer models
  • Galaxy Note 9 and all newer models
  • A03s, A10e, A11, A12, A13 5G, A20, A21, A32 5G, A50, A51, A52 5G, A53, A70, A71
  • Galaxy Z Flip 3 5G
Must be operating on Android 10 or later
Huawei support VoLTE only
  • P30 and all newer models
Must be operating on Android 11 or later
TCL devices support VoLTE & ViLTE
  • 20S and all newer models
Must be operating on Android 11 or later
ZTE support VoLTE only
  • Blade A3+*, Blade A7P
Must be operating on Android 11 or later

*Video over LTE is not supported on this device.

More devices will be added in the future.


How will I be billed for VoLTE Roaming?

  • VoLTE: Regular voice roaming rates apply while roaming.
  • ViLTE: Regular voice roaming and data roaming rates apply while using ViLTE.
  • VoLTE and ViLTE roaming calls on your bill will be identified with the 3 digit country code you have roamed in and the call type will be "VoLTE".

Note: ViLTE calls made while roaming will appear in two components: VoLTE and Data roaming in the usage section of the bill.

Got questions? We can help.

Coverage

  • Can I access VoLTE outside of Canada ?
  • What happens if I leave the coverage area during a call?

    If you leave the Voice and Video over LTE coverage area during a voice call, it will switch seamlessly to a regular voice call over the HSPA network.
    Please note that video calling is only available within the Voice and Video over LTE coverage area. If you leave the coverage area while on a video call, it’ll automatically transition into a regular voice call over the HSPA network. To switch back to video calling, you must be in a Voice and Video over LTE coverage area and restart the video call by hanging up and calling again.

  • Can I make video calls over a Wi-Fi connection?

    No. Video calling on Android phones only works on a mobile network connection, even if your phone is connected to Wi-Fi.

    Heads up! Video calling over LTE isn't available on the iPhone.

  • Is Voice and Video over LTE available in my area?

Pricing

  • Will I be charged differently for voice calls over LTE?

    No, you won’t be charged differently for voice calls. Charges remain the same as before. Voice usage will be deducted from the minutes available in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates. Long distance charges may apply.

  • Will I be charged for data usage for video calls over LTE?

    Yes, data used for video calls will be charged at standard data rates (from data included in your rate plan or add-on, or at pay-per-use data rates as applicable). A video call uses approximately 6 MB of data per minute.
    Voice minutes used while on a video call will be deducted from the monthly allotment provided in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates.