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1-877-874-2176

Monday to Friday 6am – 9pm EST &
Saturday 9am – 6pm EST.

Good to know

One-time connection service fee ($75) applies with new activations or hardware upgrades.
Monthly 911 fees apply in: AB (95¢), NB (97¢), NL (75¢), NS (43¢), PEI (70¢), SK ($2.14), QC (54¢/mo.), and NT ($3.00/mo.). Fees withheld will be remitted to the government.
5G access requires a compatible device and a compatible rate plan (even if a 5G symbol appears on your device). Coverage is approximate, may vary and may not include indoor coverage; see vpc.ca/coverage. Speed, performance and whether a 5G device uses the available 5G network depend on various factors including: your rate plan, topography, environmental conditions, the current serving radio conditions at your location and whether the device is actively downloading or uploading data. Access is subject to Virgin Plus’s management of network resources, using methods which include Internet traffic management practices. See vpc.ca/ITMP. Starting in select areas of Vancouver, Calgary, Edmonton, Montréal and the Greater Toronto Area.
Unlimited nationwide 5G data plans: Include data at speeds of up to 250 Mbps for the allotted amount on your plan. Once you reach your data allotment, speeds will be reduced up to 256 Kbps. Higher bandwidth applications (such as emails with attachments, social media, video streaming), may still work but will take longer to load. We will send you a text message notifying you when you have used 95% and 100% of the 5G (full-speed) allotment included in your plan, at which point you may choose to upgrade to a price plan with greater full speed data allotment. Data is non-shareable. Excludes hotspot capabilities and Roam Sweet Roam.
Plans with 4G LTE data speed may reach download speeds of up to 150 Mbps, while plans with 3G data speed may reach download speeds of up to 3.1 Mbps. Both 4G LTE and 3G plans provide the coverage and reliability of the LTE network. Plans with access to 5G network speed may reach download speeds of up to 250 Mbps. Speed and signal strength may vary with your device, configuration, Internet traffic, environmental conditions, applicable network management and other factors, using methods which include Internet traffic management practices. See virginplus.ca/ITMP.
Offer is only applicable to the additional line. Maximum number of lines eligible to receive the offer is 1 less than the total active lines on the account.
Bill credit applies to your 2nd or 3rd billing cycle. Applies to new activations only.
Bring-your-own device rate plans are on a 30-day term and will continue month-to-month thereafter. Rates are subject to change. See virginplus.ca/terms.

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