If your phone was stolen, report the theft to local police and you should also report lost or stolen phone in My Account.
To do so, follow these steps:
- Log into My Account. Once you enter your phone number, you'll be redirected to the Prepaid log in screen to enter your Password.
- On the Welcome tab, underneath the picture of your phone, click report lost or stolen phone.
- Select if Lost or Stolen and click Next.
Good To Know:
You won't be able to top up your phone while service is suspended. You will be responsible for any charges (calls or data) made on your phone between the time that it's lost and the time that you took to report it to us, so act fast to avoid unnecessary charges.
Check out your Terms of Service for further details.