How to End Your Prepaid Services.
If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.
- If you are on prepaid plan you just need to stop using your phone.
- Do not forget to remove your Credit card and Preauthorized debit registrations.
- If your prepaid funds expire and you do not top up for 90 days your account will completely disconnect.
Heads-up! virginplus.ca/activate.
If you want to re-activate your prepaid account, just head toStill need help?

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To purchase products or services, or to move your services, call us to speak with an agent.
Or call 1-888-999-2321
For service in Cantonese or Mandarin
Call: 1-888-675-8333
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Sunday: 10am - 7pm (Local time)