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Upcoming system test: On November 16, 2022, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day.
Heads up: this test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.
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How to End Your Prepaid Services.

If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.

  • If you are on prepaid plan you just need to stop using your phone.
  • Do not forget to remove your Credit card and Preauthorized debit registrations.
  • If your prepaid funds expire and you do not top up for 90 days your account will completely disconnect.

Heads-up! If you want to re-activate your prepaid account, just head to virginplus.ca/activate.

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To purchase products or services, or to move your services, call us to speak with an agent.

Or call 1-888-999-2321

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Call: 1-888-675-8333

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Sunday: 10am - 7pm (Local time)