Internet Explorer is no longer being supported.

Heads up: Internet Explorer is retiring on June 15, 2022. For a better browsing experience and to properly view all of the features on our website, please use a more recent Internet browser.

Upcoming system test: On November 20 2024, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day.

Heads up: This test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.

How to End Your Prepaid Services.

If you’re looking to end your services, we’ll be sad to see you go. We hope you've given us a chance to fix anything that may have gone wrong.

If you are on prepaid plan you just need to stop using your phone. You can keep using the service until the last paid period is over.
Do not forget to remove your Credit card and Preauthorized debit registrations.
If your prepaid funds expire and you do not top up for 90 days your account will completely disconnect.
If you have an eSIM, you can also delete your eSIM (Apple | Android) as part of the cancellation.

Heads-up! If you want to re-activate your prepaid account, just head to virginplus.ca/activate.