Unlocking your SIM card - Virgin Plus

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Upcoming system test: On May 7th 2025, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day.

Heads up: This test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.
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Unlocking your SIM card or eSIM


What is SIM/eSIM PIN and PUK?

The PIN unblocking key (PUK; sometimes called personal unlocking key) is a master security code for unblocking and resetting the personal identification number (PIN) for your SIM card or eSIM. For added security, the PUK is unique to your SIM card or eSIM.

If your PIN code (default is 1111) is active and you enter it incorrectly three times, your SIM card or eSIM will be blocked. You won't be able to use your phone, except for emergency calls. You must enter your PUK into your phone to unblock the SIM card or eSIM.

You may receive this error message on your phone "SIM card locked"


I get an error message on my phone that says "SIM card or eSIM locked"

You will need to use your PUK code to unlock your SIM card or eSIM.


How do I find my PUK code?

To retrieve your PUK code, you simply need to log in on My Account and select the link "Unlock my SIM card" from your landing page.

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