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What is Voicemail via MMS?

Voicemail via MMS is a service that allows you to receive your voicemails as audio files via MMS (Multimedia Messaging Service). Instead of calling into your mailbox, you can play the audio file directly from your messages to hear a voicemail. You can also keep your voicemails for as long as you would like, as the audio files will remain in your text conversations until you delete them.

Voicemail via MMS is included in all current Virgin Plus smartphone rate plans. There are no changes to the way you manage your mailbox (e.g. deleting messages, changing personal greeting, etc.), and you can still call into your mailbox to listen to your messages if you prefer.

You will continue to receive traditional device voicemail notifications, unless you choose to turn those notifications off. See FAQs for more info.

Eligibility for Voicemail via MMS

All Virgin Plus Members with Voicemail are eligible for this enhancement and will be automatically opted-in, with the exception of Members who have the Voicemail to Text and/or Visual Voicemail add-ons. These Members can manually opt in to Voicemail via MMS by texting “START” to 44625.

Heads up: to receive voicemails via MMS, your smartphone must be connected to the Virgin Plus network, have cellular data turned on and be able to receive MMS messages. There’s no charge for data used for Voicemail via MMS in Canada. Data charges apply when roaming.

Got questions? We can help.

  • How do I opt out/in to Voicemail via MMS?
  • Is there a charge for this service?
  • Will I receive new voicemails via MMS if my voicemail mailbox is full?
  • How do I delete voicemails?
  • Do the MMS audio files use phone storage?

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