Manage Your Prepaid Account 24/7.
Take control of your Virgin Mobile Prepaid account. Here's all you need to know about doing it yourself.
For step by step instructions, click here
Mobile My Account
Managing your Prepaid account on-the-go is easy and instant. Plus, it's free anywhere in Canada.
Head to my.vmobile.camy.vmobile.ca on your phone.
Heads Up! This link won't work from your computer.
Using My Account is a great way to manage your services on your own time.
Head to virginplus.ca/myaccount and login to My Account. For your best experience, visit us on a desktop computer rather than a mobile device.
CHECK OUT WHAT YOU CAN DO ON YOUR OWN
You can do a few more things in My Account than you can in mobile My Account.
|What do you want to do today?||mobile My Account||My Account||Dial from your Virgin Mobile phone|
|View and edit profile||- Not Applicable||✔||- Not Applicable|
|Top up your balance with a Top Up card||✔||✔||#111|
|Top Up your balance with a credit card or Visa Debit
Heads up! You’ll need to have a registered credit card or Visa Debit to do it
|✔||✔||- Not Applicable|
|Top Up your balance with INTERAC®||- Not Applicable||✔||- Not Applicable|
|Set up one of our Auto Payment Options||✔||✔||- Not Applicable|
|Register a credit card or Visa Debit||✔||✔||- Not Applicable|
|Check usage||✔||✔||- Not Applicable|
|Add a new feature||✔||✔||- Not Applicable|
|Remove a feature||✔||✔||- Not Applicable|
|Change plan||✔||✔||- Not Applicable|
|Check Plan Due Dates||✔||✔||- Not Applicable|
|Update buddy numbers||- Not Applicable||✔||- Not Applicable|
Still need help?
To purchase products or services, or to move your services, call us to speak with an agent.
Or call 1-888-999-2321
For service in Cantonese or Mandarin
Monday to Saturday: 9am -9pm (Local time)
Sunday: 10am - 7pm (Local time)