Upcoming system test: On May 6 2026, there will be a test of the Alert Ready emergency system. You may receive an emergency notification on compatible wireless devices on that day.

Heads up: This test may not be performed in all regions. No action is required on your part. For more information, visit AlertReady.ca.

Manage Your Prepaid Account 24/7.

Take control of your Virgin Mobile Prepaid account. Here's all you need to know about doing it yourself.

For step by step instructions, click here

As of January 2026, devices and services relying on Virgin Plus’ 3G network in Manitoba are no longer supported. Check your device compatibility and upgrade if necessary.

Starting March 1, 2027, devices and services relying on Virgin Plus’ 3G network will no longer be supported across Canada. To stay connected, check your device compatibility and upgrade if necessary.

My Account

Using My Account is a great way to manage your services on your own time.

Head to virginplus.ca/myaccount and login to My Account.

Check out what you can do on your own

You can do a few more things in My Account than you can in mobile My Account.

What do you want to do today?	mobile My Account	My Account	Dial from your Virgin Mobile phone
View and edit profile	- Not Applicable	✔	- Not Applicable
View balance	✔	✔	#999
Top up your balance with a Top Up card	✔	✔	#111
Top Up your balance with a credit card or Visa Debit Heads up! You’ll need to have a registered credit card or Visa Debit to do it	✔	✔	- Not Applicable
Top Up your balance with INTERAC®	- Not Applicable	✔	- Not Applicable
Set up one of our Auto Payment Options	✔	✔	- Not Applicable
Register a credit card or Visa Debit	✔	✔	- Not Applicable
Check usage	✔	✔	- Not Applicable
Add a new feature	✔	✔	- Not Applicable
Remove a feature	✔	✔	- Not Applicable
Change plan	✔	✔	- Not Applicable
Check Plan Due Dates	✔	✔	- Not Applicable
Update buddy numbers	- Not Applicable	✔	- Not Applicable