Welcome to the Virgin family.
We think you’ll like it here. Here’s a little know-how to get you started.
Heads up: Recently placed an order online, through eChat or by calling in? Click here for some important info.

Insert your SIM card.
Since your phone is already activated, all you need to do is insert your SIM card (included in the box you received) before you can talk and text away.
Wondering how to insert your SIM card? Click here.

Contact us
If you need help.
Manage your account 24/7.
Want to pay your bill, check your usage, or add a new feature? No biggie—you can do it all with My Account.
Get set up with My Account here
Take My Account on the go.
It’s better to be a Member.
When you’re with us, you get Member Benefits. That means everyday deals on food, fashion, entertainment, and more.
Give me dealsPro tip: Redeem your Member Benefits on the go with the My Benefits app.

Get to know your phone.
Learn how to use your sweet new phone with our interactive phone guides and user manuals. Set up your email, voicemail, and lots more.
Let's go
Protect your tech.
SmartCare protects against defects, damage, loss, and theft beyond the 12-month limited warranty that comes with your phone.
Learn more
Take your data traveling.
Talk, text, and tag worry-free with coverage available in over 200 destinations around the world and access to LTE in more than 180 international destinations.
Let's explore
And just in case...
Don’t forget about our 30-day You’ll Love Us Guarantee. If you’re not totally in love within 15 days, return your phone hassle-free.
Learn more
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