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Welcome to the Virgin family.

We think you’ll like it here. Here’s a little know-how to get you started.

Heads up: Recently placed an order online, through eChat or by calling in? Click here for some important info.


If you’re waiting for your order to be delivered, you can track it at virginplus.ca/shipping-tracker. You’ll need your order or tracking number that was sent to you in an email. Orders should arrive within 3-5 business days (up to 10 business days outside of major cities).

Would you like to transfer your number to Virgin Plus?
Once you receive your order, call us at 1-866-413-0642 to transfer your number to Virgin Plus from your previous service provider. Please have your old device and SIM card on hand.

Insert your SIM card.

Since your phone is already activated, all you need to do is insert your SIM card (included in the box you received) before you can talk and text away.

Wondering how to insert your SIM card? Click here.

Need help? Call us at


Manage your account 24/7.

Want to pay your bill, check your usage, or add a new feature? No biggie—you can do it all with My Account.

Get set up with My Account here

Take My Account on the go.

It’s better to be a Member.

When you’re with us, you get Member Benefits. That means everyday deals on food, fashion, entertainment, and more.

Give me deals

Pro tip: Redeem your Member Benefits on the go with the My Benefits app.

Member benefits

Get to know your phone.

Learn how to use your sweet new phone with our interactive phone guides and user manuals. Set up your email, voicemail, and lots more.

Let's go

Protect your tech.

SmartCare protects against defects, damage, loss, and theft beyond the manufacturer’s 12-month limited warranty.

Learn more

Take your data traveling.

Talk, text, and tag worry-free with coverage available in over 200 destinations around the world and access to LTE in more than 180 international destinations.

Let's explore

And just in case...

Don’t forget about our 15-day You’ll Love Us Guarantee. If you’re not totally in love within 15 days, return your phone hassle-free.

Learn more

You like deals. We like sending them to you.

Subscribe to our emails to be the first to know about offers we think you’ll like.

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Get even more with value-packed Internet and TV.

Watch the hottest live and on-demand content at super-fast speeds.