Welcome to Virgin Mobile. Get set up. - Virgin Plus

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Welcome to the
Virgin Plus family.

We think you’ll like it here.

Here’s a little know-how to get you started.

Set up My Account

Want to pay your bill, check your usage, or add a new feature? No biggie—you can do it all with My Account.

Sign up

SIM card support

Since your phone is already activated, all you need to do is insert your SIM card (included in the box you received) before you can talk and text away.

Learn more

eSIM and dual SIM support

Is your device eSIM or dual SIM compatible? We’ve got you covered. Get help setting up eSIM or dual SIM on your device.

Learn more

Transferring your number to Virgin Plus

If you’re transferring your phone number, go to virginplus.ca/numbertransfer and follow the prompts, or you can also call us at 1-866-413-0642.

Learn more

Pro tip: you’ll need your temporary phone number found at the bottom of your Membership Agreement email (sent after placing your order).

Recently placed an order?

Click here to track your order.

Please have an order or tracking number that was provided in email.
Orders take 3-5 business days (up to 10 business days outside of major cities).

If you’re with us, you get Member Benefits.

The reality is, when you’re with us, you get Member Benefits. That means everyday deals on food, fashion, entertainment, and so much more. Plus, our My Benefits app lets you redeem on the go. Genius.

Give me deals

You'll want to get to know your new phone.

Learn how to use your awesome new phone with our interactive phone guides and user manuals. Set up your email, voicemail, and lots more.

Let’s go

It’s smart to get SmartCare.

Plainly put, you need to protect your tech. And SmartCare does just that by protecting against defects, damage, loss and theft beyond the 12-month limited warranty that comes with your phone.

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Can your data travel? Absolutely.

Talk, text, and tag worry-free with coverage available in over 200 destinations around the world and access to LTE in more than 180 international destinations. That’s inarguably amazing.

Let’s explore

Shop with confidence.

We know you'll love being with Virgin Plus. We back it up with our 15 Day You'll Love Us Guarantee. If you're not 100% happy with your order, you can exchange it for a new phone or return it for a full refund.

Learn more

Everyone loves our value-packed Internet and TV package.

Without question, you want the hottest live and on-demand content at super-fast speeds. And we have it.

Learn more

You like deals. We like sending them to you.

Sign up and be the first to know about offers we think you’ll like.

Sign-up now