SMARTWATCH NUMBERSHARE PLANS - FREQUENTLY ASKED QUESTIONS.

Heads up: if you have recently purchased a smartwatch in-store, you must complete the NumberShare setup. For step-by-step instructions, refer to Question 10 below.

• What is NumberShare?

  NumberShare allows a connected device and a smartphone to share the same phone number.  NumberShare is currently available with iPhone and Apple Watch (Series 3 and later) and Samsung Galaxy smartphones operating on Android 6.0 or higher and Samsung Galaxy Watch5, Watch5 Pro. When a device is paired with a smartphone, it will be able to share the voice, text and data from the smartphone’s rate plan.

• What is required to set up NumberShare on my smartwatch?

  To set up NumberShare on a smartwatch, you will need:

  • A compatible smartwatch and smartphone:
    • An Apple Watch Series 3 or Series 4 (GPS + Cellular models) and an iPhone 6 or later. The phone must be operating on iOS 11 or later.
    • An Apple Watch Series 5 or later (GPS + Cellular models) and an iPhone 6s or later. The phone must be operating on iOS 13 or later.
  • A Samsung Galaxy Watch5 or Watch5 Pro with LTE connectivity (updated to the latest software).
  • A Samsung Galaxy smartphone (S7/7+ or higher, or higher, A8/A5/J3 or higher) operating on Android 6.0 or higher.
  • A Virgin Plus postpaid account (consumer) with a compatible plan and data.
  • A My Account profile associated with the primary smartphone number. Register for My Accountif you haven’t already done so.
• How much does NumberShare cost?

  There is no additional cost for the NumberShare add-on. The NumberShare add-on is included in the $15/month Smartwatch plan.

  Heads up: You must be activated on a Virgin Plus smartphone plan with Data and Unlimited Voice Minutes. Starter plans (including 3G) are not eligible.

• Can I use NumberShare on my smartwatch with a non-Virgin Plus smartphone?

  No, both devices must be activated on the Virgin Plus network for NumberShare to work.

• How many devices can I use NumberShare with?

  You can share your Virgin Plus smartphone number with up to five smartwatches.

• Can I share my number with other smartphones or my landline?

  No, NumberShare only allows you to share your phone number with a secondary mobile device that is paired with a compatible smartphone.

• Can I use Smartwatch NumberShare across Canada?

  Yes, your smartwatch with NumberShare will work in any VoLTE-covered region in Canada. Virgin Plus has VoLTE coverage in all provinces. Learn more about VoLTE.

• Can I use NumberShare outside of Canada?

  No, you currently cannot roam with your smartwatch. You can continue to use your smartwatch with Bluetooth while travelling to make and receive calls, and to send and receive text messages. Learn more about travelling with your smartphone and roaming.

• Do my devices need to be close to each other for NumberShare to work?

  No, they do not. You can use NumberShare on your smartwatch as long as your smartphone is powered on and within Canada.

• How do I set up NumberShare?

  You’ll be prompted to set up NumberShare when you first pair your smartwatch with your smartphone. If you decide not to set it up right away, you can always return to it later. For instructions and more information, refer to the article Setting up a Smartwatch plan with NumberShare on your Apple Watch or Setting up a Smartwatch plan with NumberShare on your Samsung smartwatch. Heads up: You must be in Canada to complete the initial setup process.

• Where does my data usage for my smartwatch show up on my bill?

  As part of the activation process, you’ll receive a 10-digit device identification number for your smartwatch. Associated data usage will appear on your bill under this number.

• I’ve changed the phone number on my smartphone that’s paired with my smartwatch and NumberShare has stopped working. What do I do?

  Your Smartwatch plan must be reactivated. In most cases, it takes less than a minute. To do so, please follow these steps:

  For Apple Watch:

  1. Open the Watch app on your iPhone.
  2. Select Cellular from the My Watch tab.
  3. Tap on the “i” icon to the right of the Virgin Plus item.
  4. Select Manage to open the Virgin Plus web page.
  5. Select Reconnect cellular service on my watch.
  6. Tap the Reconnect button.

  
  

  For Samsung Galaxy Watch:

  1. Open the Galaxy Wearable app on your Samsung smartphone.
  2. Select Watch settings, then select Mobile plans.
  3. Select Manage to open the Virgin Plus web page.
  4. Select Reconnect cellular service on my watch.
  5. Select the Reconnect button.
• How do I stop sharing my number with my smartwatch?

  To stop sharing your phone number with your smartwatch, you’ll need to deactivate your monthly Smartwatch plan with NumberShare. Please call 1-888-999-2321 to have one of our agents assist you. Please note that if you cancel your monthly Smartwatch plan, you’ll no longer be able to take advantage of the cellular features of your smartwatch: you’ll only be able to use your watch over Wi-Fi and Bluetooth.

• I purchased a smartwatch from a store other than Virgin Plus. How do I activate it with NumberShare?

  To pair your smartwatch, follow the setup instructions on your phone. You can also see our guide on Setting up a Smartwatch plan with NumberShare on your Apple Watch or Setting up a Smartwatch plan with NumberShare on your Samsung smartwatch.